Inside Sales Specialist - Industrial Supplies

EquipmentShare • Richmond, VA

11d • Onsite

About The Position

EquipmentShare is hiring an Inside Sales Specialist - Industrial Supplies at their rental facility in Richmond, VA. This role is responsible for providing front-line, hassle-free service to customers through multiple channels, including answering inbound calls, responding to emails and customer ordering portals. Duties include processing quotations and estimates, providing status updates, tracking information, processing returns, and resolving return and credit requests. The role may also involve assisting with warehousing and fulfillment duties. The schedule is Monday to Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours. The position requires being on-call during the weekend only in special circumstances.

Requirements

• Handle customer inquiries with a sense of urgency.
• Must be detail oriented and accurate.
• Must have strong verbal and written communication skills.
• Multitask, prioritize and manage time effectively.
• Must be dependable.
• Must be a self-starter.
• Problem Solving

Responsibilities

• Streamline order processing, adeptly manage blanket orders, quotations, and release schedules through Company systems.
• Thoroughly review orders for availability, accuracy, and pricing discrepancies.
• Promptly inform customers of shipping dates and professionally address any potential delays.
• Prepare orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
• Maintain the customer database by adding new accounts and meticulously verifying the accuracy of existing ones.
• Respond to customer inquiries and complaints promptly and professionally, showcasing exceptional customer service skills.
• Identify opportunities for upselling or cross-selling products and services to elevate customer satisfaction.
• Serve as the primary point of contact for assigned accounts, cultivating trust, identifying growth opportunities, and documenting best practices.
• Demonstrate a deep understanding of products to effectively assist customers, leveraging comprehensive product knowledge.
• Collaborate seamlessly with team members to meet and exceed customer needs.
• Uphold the highest standards of safety in both office and warehouse environments, ensuring strict adherence among colleagues.
• Other duties as required.

Benefits

• Monthly Family Dinner Night
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed