Inside Sales Specialist (Client Re-Engagement)

Seattle Tree Care•Seattle, WA

1d•Remote

About The Position

The Inside Sales Specialist (Client Re-Engagement) is a high-activity, relationship-driven role responsible for proactively re-engaging Seattle Tree Care’s past customers and dormant accounts to identify service needs and convert opportunities into booked work. Through structured outbound outreach via phone, email, and SMS, this role builds on existing client relationships to uncover needs across General Tree Care (GTC), Plant Health Care (PHC), and Consulting services — then qualifies, documents, and routes those opportunities efficiently to Sales Arborists and Production. This position directly supports revenue growth, client retention, and backlog stability by maximizing the lifetime value of STC’s existing customer base and smoothing demand variability across seasons. Success is measured by consistent outreach activity, pipeline conversion, and booked revenue generated from re-engaged clients. The right person combines strong phone presence and communication skills with disciplined CRM habits, a consultative approach to qualifying needs, and the persistence to maintain high performance in a self-directed, high-volume outbound environment.

Requirements

2+ years of experience in inside sales, outbound sales, or customer re-engagement required
Demonstrated ability to meet or exceed activity targets and revenue goals in a high-volume outbound environment required
Strong phone presence and written communication skills required
High level of organization and CRM discipline required; HubSpot experience strongly preferred
Experience in home services, construction, landscaping, or arboriculture preferred
Familiarity with consultative sales approaches preferred
Basic understanding of property maintenance cycles or tree care services preferred
Must be Washington State-based with reliable high-speed internet, phone capability, and a professional, distraction-free home workspace
Ability to pass a background check
Ability to speak clearly and effectively for extended periods in a high call volume environment
Strong active listening and verbal reasoning skills to diagnose client needs quickly and qualify opportunities accurately
Ability to sustain focus and productivity in a high-volume, repetitive outreach environment throughout the full workday
Ability to manage rejection and maintain performance consistency under pressure without loss of professionalism or output quality
Ability to multitask between CRM, phone, email, and scheduling tools simultaneously without loss of accuracy
Ability to exercise sound judgment in qualifying opportunities, determining next steps, and escalating appropriately
Ability to sit and work at a computer for prolonged periods while conducting outbound calling, CRM documentation, and written outreach
Frequent use of hands and fingers for typing, dialing, and navigating CRM and scheduling systems
Visual acuity sufficient for extended screen-based work including CRM navigation, email composition, and data review
Ability to occasionally lift and carry up to 15 lbs (laptop, materials) when attending in-person meetings or onboarding sessions
Must be available and actively working during standard Pacific Time business hours throughout the full workday
In-person presence at Seattle Tree Care’s Seattle, WA office is expected for onboarding, periodic training, team meetings, and performance management conversations; these will be communicated with appropriate advance notice
Occasional in-person attendance for team integration, strategic planning, or training sessions is expected and considered part of this role
Must maintain a workspace and technology setup suitable for sustained outbound calling, video meetings, and CRM management

Nice To Haves

HubSpot experience strongly preferred
Experience in home services, construction, landscaping, or arboriculture preferred
Familiarity with consultative sales approaches preferred
Basic understanding of property maintenance cycles or tree care services preferred

Responsibilities

Conduct structured daily outreach to past customers and dormant accounts via phone, email, and SMS in accordance with established activity targets and outreach protocols
Re-engage clients based on service history, property characteristics, seasonal needs, and identified risk factors including tree health concerns, safety issues, and deferred maintenance
Maintain consistent daily and weekly call and outreach volume in alignment with established KPI targets; activity volume is a baseline expectation, not a stretch goal
Represent Seattle Tree Care’s premium brand in every client interaction — with professionalism, warmth, and genuine knowledge of the services being discussed
Identify risk factors and service triggers, including tree health concerns, safety hazards, deferred maintenance, seasonal timing, and prior service gaps, to build a compelling and authentic case for re-engagement
Reinforce STC’s value proposition and support pricing discipline in all client conversations; do not undercut service value or create pricing expectations inconsistent with STC’s standards
Use targeted questioning and active listening to quickly diagnose client needs and uncover opportunities across GTC, PHC, and Consulting service lines
Qualify each opportunity accurately and determine the appropriate next step — estimate, consultation, or direct scheduling — before routing to the Sales Arborist team or Dispatch
Route qualified opportunities to the appropriate Sales Arborist with complete, accurate context — including client history, identified needs, scope notes, access details, and any known constraints — to enable an efficient site visit and estimate
Support job readiness by proactively capturing key details during re-engagement conversations, including site access, scope clarity, timing preferences, and any known constraints
Coordinate with Dispatch to align scheduling availability with client expectations when direct scheduling is appropriate
Conduct disciplined follow-up on all open opportunities without drop-off; no qualified lead goes cold due to inaction
Document all client interactions accurately and promptly in HubSpot CRM, including call notes, opportunity details, next steps, follow-up tasks, and pipeline stage updates
Maintain a clean, current, and well-organized pipeline at all times; every open opportunity has a documented status, assigned next action, and follow-up date
Tag and categorize opportunities accurately to support downstream workflows, including permit needs, access constraints, scope clarity, and service type
Convert re-engagement outreach into booked work and measurable backlog contribution on a consistent, tracked basis
Contribute to smoothing seasonal demand variability by proactively building pipeline during slower periods and maintaining a consistent revenue contribution throughout the year
Communicate proactively with the Director of Sales regarding pipeline status, conversion trends, outreach performance, and any patterns or opportunities identified in the client base
Participate in regular pipeline reviews, performance check-ins, and sales team meetings as scheduled
Other duties as assigned