Inside Sales Representative

Arrow•San Jose, CA

1d•Hybrid

About The Position

Our Inside Sales Representatives are responsible for selling Arrow’s line card of passive, electromechanical and connector products, and are the daily contact for customers and suppliers. This role involves managing the overall account relationship by providing strategic service and support to an assigned customer base, maximizing margins, gaining market share, and driving value-added solution selling. The representative will work with internal and external resources to provide customer service, facilitate quoting, fulfill demand, ensure on-time delivery, provide engineering support, and troubleshoot customer problems. They will also function as a key liaison between suppliers, supplier reps, and customers to build long-term business partnerships. This position requires knowledge of the competitive landscape and the ability to make sales decisions based on that information. Responsibilities include ongoing Sales Support activities for the Order to Invoice process, owning the customer interface for backend Quality processes (corrective actions, Field Quality Reports), and maintaining the Perfect Order Index (POI) and Inventory integrity. The role also involves owning the customer interface for important Credit and Financial Information and coordinating all available resources and support functions. As the owner of the overall customer Quote to Order sales objectives, the representative will set strategy for the quote process, coordinate resources and processing of customer quotations, validate EOL and item class change (NCNR), negotiate pricing and Quote markup, and notify customers of price increases. This job profile requires participation in a sales compensation plan, with a portion of OTE being variable and tied to specific sales-related goals.

Requirements

Has a high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems.
Generally, has substantial work experience involving complex concepts and procedures in theories/concepts in own function.
Typically requires a 4-year degree or 3+ years of related experience

Responsibilities

Managing the overall account relationship by providing strategic service and support to an assigned customer base.
Maximize margins, gain market share, and drive value added solution selling.
Working with internal and external resources, providing customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.
Functioning as key liaison between suppliers, supplier reps , and customers to build and establish long-term business partnerships for Arrow.
Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory.
Sell and drive Solutions Selling within the approved account level strategy.
Responsible for on-going Sales Support activities for the Order to Invoice process.
Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports.
Owns and Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.
Owns the customer interface for important Credit and Financial Information as well as coordination of all available resources and support functions.
As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote markup (owns strategy and application) and notify customer of all/any price increases.
Requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.