Inside Sales Representative - Entry Level

Eurofins•Cary, NC

5d•Onsite

About The Position

Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries. This Inside Sales Representative position will work with assigned sales executives, providing support with quotations, orders, and CRM-related duties. The role also involves providing onsite support for remote Sales Executives, following up with customers on inquiries and proposals, and offering customer service support. Key tasks include data entry, project setup, updating CRM, processing new vendors/accounts, and maintaining databases like Dynamics, CRM, and Salesforce. The representative will ensure accuracy in request for quote processing, maintain relevant project notes, and support the project coordination team to ensure customer satisfaction. They will also follow up on completed projects for customer feedback, conduct outbound calling and emailing for account re-engagement, and provide interdepartmental support for company events and administrative tasks.

Requirements

Excellent organizational and interpersonal skills.
Ability to work well and communicate effectively with all levels of management and staff as a team member.
Ability to work independently with minimal supervision.
Must perform well under pressure in a fast paced environment.
Requires initiative, judgment and professionalism.
Skill in composing a variety of written and electronic materials.
Excellent computer skill and superior proficiency at Microsoft Office applications (Work, Outlook, Excel, and Visio) and Internet Explorer.

Responsibilities

Work with assigned sales executives providing support with quotations, orders and CRM related duties.
Provide onsite support for all remote Sales Executives when needed including receiving and hosting customers at the lab, following up on action items with Department Managers, and other duties as requested.
Follow up with customers and prospects on inquires and prepared proposals.
Customer Service support including data entry, project set up, updating CRM, new vendor/accounts processing.
Maintain & update Dynamics, CRM, Salesforce (OR OTHER) database.
Adding customer companies/contact’s information to database.
Ensure that all information input during request for quote processing is accurate and all relevant fields are completed.
Maintain relevant notes that pertain to a project or opportunity. This includes correspondence/communication between personnel and correspondence/communication between Project Coordinator (PC) and the customer.
Support project coordination team to maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
Follow up promptly on completed projects as requested by project coordinator to receive customer feedback and next opportunities. Provide feedback from customers to Sales Executives, Department Managers, and leadership team as needed.
Outbound calling and emailing from data bases as directed by Sales Manager, re-engagement with passive accounts.
Interdepartmental support of company sponsored events or miscellaneous administrative tasks.
Other duties as assigned.