Inside Sales Representative - Baltimore, MD

Military Spouse Corporate Career Network•Baltimore, MD

3d•Onsite

About The Position

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes. Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow. In a call center environment, our Inside Sales representatives focus on customer acquisition through company issued opportunities. NO COLD CALLING. Our Inside Sales representatives work in a fast-paced environment where we work with potential customers to diagnose their problems and offer solutions. Qualifying and closing the sale of our suite of Home Comfort products with primary focus on Residential Water Heaters (Gas/Electric) along with IAQ (Indoor Air Quality) products. Must be energetic, well-spoken and eager to close sales.

Requirements

High school diploma/GED or equivalent with 5 years of related experience
Proficient in Microsoft Office Suite
Hands on experience in sales and an ability to deliver excellent customer experience
Demonstrated ability to thrive in a fast-paced, professional call center environment
Demonstrated ability to communicate clearly and effectively, both orally and in writing
Ability to work independently and handle multiple tasks accurately
Ability to work flexible, sometimes extended hours, including nights and weekends
Ability to work with cross functional teams

Nice To Haves

Knowledge of Constellation Home products and services
Experience in retail, home services, and/or phone-based sales
Knowledge of Microsoft Dynamics 365

Responsibilities

Professional call center environment with structured starting times
Verbally describes, promotes and sells home comfort products and services (water heaters, duct cleaning, humidifiers, air cleaners, extended warranties and other related services.)
Recommends suitable home comfort products and services explaining important features, functions, benefits and cost / benefit relationships.
Processes sales orders, extended warranties, credits, exchanges and coordinates sales and installation / service.
Coordinates and schedules installation of water heaters and IAQ products
Acknowledges customers' purchase (follow up call, thank you note, etc.) and customer survey.
Keeps abreast of latest water heater and indoor air quality products by studying spec sheets, manufacturer literature or professional publications.
Maintains an acute awareness of competition for feedback to management and to enhance "value" selling
Maintains current Constellation Home comfort product and pricing.
Attends product, sales and customer service training sessions on an ongoing basis.
Makes outbound re-hash calls to customers who have inquired about our products & services