Inside Sales Representative

Marmon Holdings, Inc.•Hartselle, AL

About The Position

The Inside Sales Representative plays a vital role in ensuring a high level of service for Cerrowire manufacturers’ reps and customers. The Inside Sales Representative works hand in hand with the Sales Directors in setting levels for quotes and communicating with Reps and Customers on pricing. This role supports internal and external customers by managing quotes, negotiating pricing based on daily commodity fluctuations, processing orders, advising lead times for quotes, and maintaining proactive communication across departments. Key to success in this position is the ability to present pricing confidently, gather and share market intelligence, and manage complex quoting scenarios. Effective Inside Sales Representatives help ensure that customer needs are met efficiently and accurately, contributing to a smooth sales and fulfillment process. The role requires continuous coordination with production, shipping, and customer service to confirm product availability and delivery timelines and serves as a central hub for ensuring details are properly tracked and communicated.

Requirements

Associates degree with three years of Customer Service or Inside Sales experience in a manufacturing environment required.
Proficiency in Windows Office Suite products
Demonstrated analytical skills
Demonstrated organizational skills
Proven attention to detail
Excellent verbal and written communication skills
Ability to multi-task, prioritize, and manage time effectively
Ability to work well in a team environment

Nice To Haves

Bachelor’s degree preferred (Business, Finance, or related field preferred).
Proficient with Sage ERP Products preferred

Responsibilities

Develop a thorough understanding of Cerrowire’s products, systems, and quoting processes
Present pricing and manage quote creation, including complex requests, to ensure accuracy and strategic alignment
Maintain ongoing communication with customers and reps regarding pricing and availability
Coordinate with production and shipping departments to verify product availability and lead times
Track and communicate customer feedback and market intelligence to the broader sales and management teams
Monitor and process orders into the system, ensuring all details are accurate and up to date
Provide backup support for team members as needed
Proactively identify and resolve internal or customer-facing issues through cross-departmental coordination
Maintain detailed records of communications, issues, and resolutions
Serve as a backup for customer service representatives when they are out of the office
Other duties as assigned