Inside Sales Representative

Flexible Materials•Jeffersonville, IN

1d•Onsite

About The Position

Flexible Materials Inc. is a specification-driven wood veneer manufacturer serving the architectural and woodworking industries since 1929. We specialize in architectural panels, wood veneer sheets, and edge banding, delivering high-quality products to customers across the country. As a 100% Employee-Owned company (ESOP), every employee has a direct stake in our success. When the company performs well, our employees’ benefit. In addition, we offer a monthly bonus program that rewards team performance and operational excellence. We pride ourselves on a collaborative, team-oriented culture where employees are empowered to contribute, grow, and make a real impact. Position Overview We are looking for a motivated and detail-oriented Inside Sales Representative to serve as a key connection between our customers, outside sales team, and production floor. This role is essential to delivering an outstanding customer experience while ensuring orders are processed accurately and efficiently. If you enjoy working in a fast-paced environment, solving problems, and building strong relationships, this is a great opportunity to grow your career in a stable, employee-owned company.

Requirements

Strong communication skills with a customer-first mindset.
High level of professionalism, attention to detail, and integrity.
Ability to multitask, stay organized, and manage priorities effectively.
Proficiency in Microsoft Excel and Outlook; ability to learn new systems quickly.
Strong problem-solving and basic math skills for quoting and order accuracy.
Team-oriented mindset with the ability to work independently when needed.

Nice To Haves

Previous experience in inside sales, customer service, or manufacturing environments is preferred.
Associate degree preferred, or equivalent experience.
2–4 years of experience in inside sales, customer service, or a related field preferred.
Experience in manufacturing, building materials, or wood products is a plus.

Responsibilities

Serve as a primary point of contact for customers via phone and email, assisting with orders, quotes, stock levels, and general inquiries.
Accurately enter and manage customer orders, ensuring all specifications and details are correct.
Prepare quotes and pricing based on customer needs and product specifications.
Partner closely with the Production team to ensure orders are fulfilled accurately and on time.
Support the Outside Sales team by providing key information, updates, and coordination.
Track and communicate order status, lead times, and any changes to customers.
Build and maintain strong customer relationships to drive satisfaction and repeat business.
Develop a strong understanding of our wood veneer products and their applications.
Collaborate across departments to improve processes and enhance customer service.