Inside Sales Representative - Huntsville, AL

Eastern Industrial Supplies, Inc.•Huntsville, AL

18d•Onsite

About The Position

Eastern Industrial Supplies - Huntsville, AL branch is looking to hire a full-time Inside Sales Representative to help drive the Industrial PVF business for our company. As an Inside Sales Representative, you play an essential role in maintaining stellar customer and vendor relationships to help our business thrive. You will also work in Counter Sales where you can increase sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers in the selection and acquisition of needed products. By applying technical knowledge to you will satisfy customer needs. In addition, you maintain relationships with vendors and manufacturer representatives to streamline order processing. To keep track of order statuses and customer requirements, you consistently review our queue and ensure information is kept accurate. You handle expedited orders to make sure they are fulfilled promptly and delivery dates are processed. Anytime a product or material is returned, you take care of the required paperwork in a timely manner and issue credits to customers in accordance with our policies. You take great care to educate yourself on all company products to help customers make well-informed decisions. You stay informed on active marketing programs to provide accurate responses to customer inquiries. The job can often be fast-paced, but you are always up for the challenge. You enjoy having a job that uses your strong customer service and business skills to help others, which is why you excel in this position in wholesale distribution selling commercial plumbing products!

Requirements

Ability to multi-task in a fast-paced environment
Excellent customer service skills
Experience in writing orders or providing quotes for customers
Experience in Industrial Distribution - (PVF) Pipe, Vales, Fittings, and commercial plumbing products
Excellent verbal and written communication skills
Highly organized
Ability to effectively prioritize tasks while demonstrating good time management
Attentive to detail
Ability to work well both independently and as part of a team
Ability to maintain a friendly and professional attitude

Nice To Haves

Personable, friendly, and customer service-oriented
Desire to advance career in PVF and commercial plumbing products
Great attitude

Responsibilities

Maintain stellar customer and vendor relationships.
Assist walk-in and telephone customers in product selection and acquisition.
Apply technical knowledge to satisfy customer needs.
Maintain relationships with vendors and manufacturer representatives to streamline order processing.
Review order queue to track order statuses and customer requirements, ensuring accuracy.
Handle expedited orders and process delivery dates.
Process paperwork for product or material returns and issue credits.
Educate yourself on all company products to help customers make informed decisions.
Stay informed on active marketing programs to provide accurate customer responses.