Inside Sales Representative-LA

HMM America • Cerritos, CA

4d • Onsite

About The Position

Inside Sales Representative sell to clients in an office environment mostly through phone calls/emails following up sales leads and occasional cold callings. Representative staff work in concert with Account Executives to secure business. As an inside sales rep, you might make your sales by phone, email, or video chat. Once you make a sale, you'll be responsible for maintaining a positive relationship with our customers. Inside sales specialists play a crucial role in driving sales and maintaining customer relationships. Individuals in this group must be dynamic, balancing various facets of their workload through strong organization skills and effectively prioritizing short and long-term tasks.

Requirements

• Excellent verbal and written communication skills
• A strong desire to work independently and to work collaboratively in a team-setting
• Work well under pressure
• Excellent time management skills
• Good organizational & research skills
• A strong business acumen, willingness to assist customers with positive attitude
• Good problem-solving skills and being detailed-oriented
• Should understand dynamics of basic negotiations
• Outstanding knowledge of MS office
• High school diploma (GED) required.
• Sales background is preferred and understanding sales cycle is essential.
• Must be well organized and able to prioritize work with a good follow up skills.
• Should also be goal-oriented and be relentless in terms of pursuing opportunities.

Nice To Haves

• knowledge of CRM and other TMS software is a plus.
• BA or BS in business, sales/marketing and/or in global logistics and/or in maritime is preferred but not required.
• Prefers at least 1-3 years of any ocean, supply-chain management or global logistics experience.
• Understanding international business and global trade is useful.
• Any knowledge of ocean shipping on either import or export is extremely helpful.

Responsibilities

• Find new customers by following up on leads or making cold calls
• Conduct research on potential customers and Maintain customer database and sales records
• Address customer questions and concerns via email/phone mostly with occasional face-to-face meetings
• Use communication and negotiation skills to close sales
• Achieve Inside Sales KPI/quotas set by regional management
• Create, amend, update and review service contracts along with the main service contract holders
• Collaboratively work with pricing/trade to ensure pricing/rates are properly updated
• Detailed review of other operating system menu to assist with customers and solve problems/issues
• Follow through with rate inquiries & new opportunities and ensure right parties are involved
• Follow through with pending issues to ensure they come to conclusion
• Assist with daily reports for Account Executives to ensure no opportunities are lost
• Explaining and demonstrating features of services provided to customers
• Performs other duties as assigned.

Benefits

• highly subsidized individual and family insurance coverage (medical, dental and vision)
• term life and disability insurance
• 401(k) employer matching contributions
• paid holidays
• up to 10 vacation days and six sick days in the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED