Inside Sales Representative

Sonepar•Winter Haven, FL

15d•Onsite

About The Position

World Electric is looking for an Inside Sales Representative to join our team. An Inside Sales Representative will be responsible for ensuring customer satisfaction through processing orders and coordinating customer service needs with other functions within the branch. This role serves as customer contact regarding such matters as pricing, scheduling and shipping. The Inside Sales Representative is responsible for performance in the areas of sales, gross margin, gross margin percentage, market share growth, and profitability of all product lines.

Requirements

Read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals
Write routine reports and correspondence
Speak effectively before groups of customers or employees of an organization
Interface in a customer responsive manner over the telephone and in person
Handle difficult customer situations with diplomacy
Ability to deal with problems involving several concrete variables in standardized situations.
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company’s market share/revenue goals
Experience utilizing digital sales tools to enhance the customer experience (job management, quotes, sales tracking, and all other related web capabilities)

Responsibilities

Deliver exceptional customer service to contractors, commercial accounts, and walk-in customers
Receive and handle calls from existing and new customers to explain the type of services or products we can offer
Process customer orders, quotations, returns, and related transactions accurately and efficiently
Quote prices and use sales skills to complete the purchase
Recommend electrical products, solutions, and value-added services that align with customer needs and project requirements.
Outbound calls to follow up on previous quotes
Secure and place orders with others for filling and arrange delivery date
Record names, addresses, purchases, and reactions of prospects solicited
Build and maintain strong customer relationships through proactive communication via phone, email, and in-person interactions.
Work with the outside sales and manager to secure customer satisfaction on all accounts
Works with shipping dept to arrange special delivery circumstances
Prepare and work reports on sales activities and expediting
Source product for “special” and “direct” non-stock customer orders
Assemble all information necessary for a customer quotation
Maintain current knowledge of electrical products, pricing, market conditions, and industry trends
Prepare customer quotations and analyze quotation results
Provide appropriate report information to sales management and outside sales
Follow up after sending quotes identify sales opportunities, and contribute to revenue growth initiatives
Support the Counter and Warehouse teams with daily operational responsibilities to ensure seamless customer service and workflow continuity
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Ensure customer returns are handled in accordance with company policy
Provide support at the counter during peak customer times as needed