Inside Sales Representative

All Metals•Fairforest, SC

18d•Onsite

About The Position

The Inside Sales Representative is responsible for supporting sales activities, managing customer accounts, and developing new business opportunities. This includes overseeing the day-to-day management of each account, such as order entry, ensuring product accuracy, coordinating timely delivery, and proactively communicating order confirmations or any issues, ensuring a smooth and reliable customer experience.

Requirements

Strong written and verbal communication skills
Ability to multitask, organize, and prioritize work effectively
Strong work ethic, reliability, and attention to detail
Ability to work independently and as part of a team
Proficiency in Microsoft Word, Excel, Outlook, and CRM/ERP systems
Ability to analyze information and support decision-making
High school diploma or equivalent required
The employee must have the ability to communicate clearly and professionally with customers, coworkers, and management through phone, email, and written communication.
Strong listening and customer service skills are required.
The employee should possess basic to intermediate mathematical skills necessary for pricing, cost analysis, order processing, and reporting.
The employee must be able to apply common sense understanding to carry out instructions and solve problems related to customer requests, order processing, and sales activities.
The role requires the ability to manage multiple priorities and adapt to changing business needs.

Nice To Haves

Knowledge of steel products, market conditions, and customer requirements preferred
Bachelor’s degree in business or related field preferred
1–3 years of sales, customer service, or business-related experience preferred

Responsibilities

Manage customer accounts to ensure timely delivery, quality performance, and customer retention
Handle inbound and outbound customer communications including phone and email
Research prospective leads, identify customer buying trends, and provide reports to management
Collaborate with estimating and internal teams to finalize quotes, pricing, and lead times
Enter, update, and maintain sales orders and CRM systems for leads, prospects, and customers
Develop and maintain professional relationships with customers and support customer service needs
Communicate effectively with customers regarding quotes, orders, and material applications
Prepare and submit sales reports and performance data as required
Work closely with sales teams to support growth and meet customer requirements
Perform additional duties as assigned