Inside Sales Representative

Any Hour Group•Orem, UT

23h•Onsite

About The Position

The Inside Sales Representative (ISR) is responsible for generating revenue by proactively reaching out to customers via phone, email, and text to schedule service appointments, promote promotions, and follow up on unsold estimates. ISRs act as a liaison between field service teams and customers, ensuring a positive customer experience and maximizing sales opportunities. This role works in a fast-paced environment, leveraging scripts, software systems, and product knowledge to convert leads into booked jobs.

Requirements

High school diploma or equivalent is required.
1+ years of experience in inside sales, project management, outbound calling, or customer service is required.
Strong verbal communication and active listening skills
Ability to confidently handle objections and close appointments
High attention to detail and accuracy in scheduling
Proficient in software platforms such as ServiceTitan, Salesforce, or similar tools
Self-motivated and goal-oriented
Ability to multitask and remain organized in a fast-paced environment

Nice To Haves

Associate or Bachelor’s degree in business, communications, or a related field is preferred.
Experience in a call center or the trades (HVAC, Plumbing, Electrical, etc.) is highly preferred.
Familiarity with ServiceTitan or similar CRM/scheduling software is a plus.
Familiarity with trades industry services and terminology is a plus.

Responsibilities

Initiates outbound calls to past customers, unsold estimates, or leads to schedule appointments.
Follows up on service opportunities to maximize booking rates and revenue.
Uses defined scripts and call flows to maintain brand voice and sales consistency.
Educates customers on current promotions and upsells services when appropriate.
Books and modifies appointments in ServiceTitan or other field management software.
Logs call outcomes, notes, and tags to maintain accurate customer records.
Monitors and updates lead statuses and pipeline progress.
Delivers excellent service in every interaction, maintaining a helpful and professional demeanor.
Works to resolve customer objections and concerns, escalating when necessary.
Acts as a brand ambassador in all communications.
Communicates effectively with field technicians, dispatchers, and managers to ensure smooth scheduling.
Participates in daily huddles, team meetings, and training sessions.
Contributes ideas for improvement in processes, scripts, or promotions.
Meets or exceeds assigned KPIs including booking rate, call volume, and sales conversion.
Participates in call reviews and coaching for continuous improvement.