Inside Sales Representative (ISR)

Heritage Vet Partners and their Partner Clinics • Sunnyside, WA

5d • Onsite

About The Position

We are seeking a motivated and organized Inside Sales Representative (ISR) to join our team. This role is responsible for providing exceptional customer service, supporting outside sales activities, managing orders, and assisting with veterinary compliance and customer programs. The ideal candidate will possess strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced agricultural environment.

Requirements

• Excellent communication, interpersonal, and organizational skills.
• Valid driver's license with a clean driving record.
• Proficiency with Microsoft Office applications
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Successful completion of a background check.

Nice To Haves

• Agricultural industry experience or product knowledge.
• Sales, customer service, or order management experience.

Responsibilities

• Provide professional customer support by phone and in person.
• Receive and process customer orders accurately and efficiently.
• Answer billing inquiries and assist with account-related questions.
• Conduct customer outreach and follow-up communications.
• Support Outside Sales Representatives (OSRs) with planning, scheduling, and administrative tasks.
• Receive customer orders and enter them into company systems.
• Place orders with distributors and vendors.
• Utilize Purchase Order (PO) and Sales Order (SO) systems.
• Create, label, package, and ship products.
• Pick up products from suppliers and occasionally deliver products to customers as needed.
• Assist with maintaining compliance related to Veterinary-Client-Patient Relationships (VCPR).
• Support prescription (script) processing and related documentation.
• Provide HerdTrax support and assist with other veterinary administrative tasks.
• Maintain accurate records and ensure compliance requirements are met.
• Attend industry meetings, trade events, and networking opportunities.
• Represent the company professionally and help strengthen customer relationships.

Benefits

• Competitive pay with performance-based commission opportunities.
• Health, dental, and vision insurance (if applicable).
• Paid time off and paid holidays.
• 401(k) retirement plan with company match (if offered).
• Company-paid training and professional development.
• Supportive team environment and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed