Inside Sales Representative

SunSource•Matthews, NC

2d•Onsite

About The Position

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. We’re looking for an energetic, self-driven, technically inclined individual to join our Inside Sales team in our Matthews, NC office. In this role, you will be responsible for providing outstanding service to our customers and support to the outside sales staff. This position will work primarily with our Instrumentation Product lines.

Requirements

Associates Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Bachelor’s degree preferred
Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, instrumentation, and/or a very strong mechanical aptitude.
Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence
Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric
Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21.

Responsibilities

Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems
Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary
Selecting and specifying products based on customer application and design prerequisites
Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager
Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information
Obtaining purchase order number and/or credit card information from customer
Conferring with Accounting to research and resolve invoicing or credit discrepancies
Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products