eSales Inside Sales Representative
About The Position
We’re a growing organization known for our high-performing teams and customer-first approach. As we continue to expand, we’re looking for an Inside Sales Representative to join our eSales team in Norwell, MA. In this role, you’ll collaborate with sales, suppliers, and corporate teams to manage quotes and orders, considering competitive landscapes and leveraging our inventory and buying strength to meet both corporate and customer expectations. We offer a stable, collaborative work environment where individual contributions are valued and growth is encouraged. If you’re looking to build a rewarding career with a company where your work truly makes a difference, we invite you to join our team.
Requirements
- A bachelor’s degree in engineering, marketing, business, or a related field is preferred.
- Professional experience in electronic distribution sales is helpful.
- Strong computer proficiency, including Excel, Word, and Outlook.
- Excellent written and verbal communication skills, with professional tone and attention to detail.
- Strong organizational and time management abilities, with the ability to manage multiple priorities effectively.
Responsibilities
- Assist existing or potential web customers with inquiries related to website processes, account setup, pricing, delivery, order status, quotes, and return authorizations.
- Identify common web customer experience issues and escalate to the appropriate parties to enhance website functionality and efficiency.
- Develop a strong understanding of PeopleSoft and its application in quoting, order entry, account management, and customer satisfaction.
- Collaborate with marketing and purchasing to support customer sales, order fulfillment, and product profitability growth.
- Gain knowledge of warehouse schedules and capabilities to ensure efficient order management and customer satisfaction.
- Manage active quotes and enter significant ones into the quote funnel throughout the business day.
- Participate in ongoing training to enhance customer and product knowledge through seminars, vendor training, and customer interface.
- Achieve target profit margins and meet or exceed sales goals set by management.
- Gain knowledge of contracts and their impact on orders within the PeopleSoft system, focusing on Awards, Blankets, Bonds, Ship & Debit, and purchasing cost contracts.
- Work closely with field sales and sales support teams to provide timely and accurate responses to requests for technical, pricing, delivery, and order status information.
- Coordinate relationships with supplier representatives and customer purchasing contacts.
- Maintain professionalism and integrity in communications with customers and manufacturer partners.
- Review new web quotes and orders to identify potential long-term opportunities.
- Engage in telemarketing and proactive selling activities with assigned and new customers in the territory as needed.
- Occasionally execute the strategy of selling more lines and commodities to assigned customers.
- Work with sales and management teams to identify and develop services and growth strategies for new and existing sales opportunities.
Benefits
- Medical, dental, and vision insurance
- 401(k)/Roth plan with matching
- Healthcare Savings Accounts
- Educational Assistance (Tuition Reimbursement)
- Continuous training opportunities
- Paid Time Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
