Inside Sale Representative

thyssenkrupp Materials NA•Concord, ON

7d•CA$60,000 - CA$75,000•Onsite

About The Position

Accelis Materials Plus is seeking a motivated and detail-oriented Inside Sales Representative to join our team. In this role, you will be responsible for delivering accurate pricing and lead times while providing exceptional customer service. You will play a key part in converting customer inquiries into sales, building strong relationships, and supporting the growth of both target and emerging accounts. This position requires strong organizational skills, a customer-first mindset, and the ability to negotiate effectively while managing multiple priorities in a fast-paced environment.

Requirements

Bachelor’s degree in a related field or equivalent work experience
Proficiency with computer systems and order entry platforms
Prior experience in a customer-facing or phone-based role
Strong organizational skills and attention to detail

Nice To Haves

1–2 years of inside sales or account management experience
Proven ability to sell, negotiate, and close business with customers
Strong interpersonal and relationship-building skills
Excellent verbal and written communication skills
Ability to manage multiple tasks in a fast-paced environment
Knowledge of industrial or metal products (highly preferred)
Previous experience in the metals industry is a strong asset
Customer-focused with a proactive, solution-oriented mindset
Strong analytical and problem-solving skills
High level of accountability and attention to detail
Team player with the ability to collaborate across departments
Driven to meet and exceed sales and service goals

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and other communication channels
Prepare, issue, and follow up on quotes for a wide range of products
Convert customer inquiries into orders while maximizing sales opportunities
Process sales orders, returns, credits, and debits accurately and efficiently
Provide product knowledge and technical support to customers
Monitor inventory levels and collaborate with purchasing/management to address supply concerns
Resolve customer service issues to ensure satisfaction and long-term loyalty
Build and grow customer relationships, developing accounts into repeat business
Enter and manage scrap return orders as required by distribution channels
Stay informed on competitor products, pricing, and market trends
Support quality-related initiatives and ensure compliance with company procedures
Collaborate effectively with cross-functional teams
Travel occasionally as needed to support business objectives
Maintain and enhance knowledge of company products, services, and processes