Inside Sales Representative

Relevant Industrial LLC • Murray, UT

9d

About The Position

This is an Inside Sales position that is responsible for providing customer driven focus to provide technical expertise, and product selection directly for customers and in support of outside sales representatives within the Instrumentation and Automation unit.

Requirements

• Extensive phone communication experience in a Customer Service environment
• Minimum 2 - 3 years’ experience in Instrumentation, Automation, & MRO Products, preferably for a distributor
• Proficiency in Microsoft (MS) Office including Word, Excel, and Outlook
• Strong written and oral communication skills
• Enjoy working in a team environment

Nice To Haves

• Purchasing, sourcing, or replenishment experience preferred

Responsibilities

• Ability to receive and process orders via telephone, email, and fax
• Provide order status and pricing information to customers
• Understanding of basic product and services
• Provide technical specification and recommendations
• Develop and establish a professional relationship with vendors to meet the customer’s needs
• Ability to identify problems and provide solutions
• Understanding of basic problem escalation procedures
• Overall customer care and acting as a liaison in problem solving research and resolution
• Providing call resolution to customers and suppliers
• Establishing customer satisfaction and loyalty
• Handling transactional front-line service requests via phone, email, or fax
• Taking and keying orders
• Providing quotes
• Researching item availability requests
• Answering pricing questions
• Entering returns and credits
• Ordering replenishment parts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed