Inside Sales Representative, Port Solutions - Savannah, GA

Konecranes•Savannah, GA

2d•$59,000 - $59,000•Onsite

About The Position

The Inside Sales Representative will participate in the Customer Contact Center Team, which may include after-hour support. This role involves collecting required data to effectively handle customer requests, creating quotes using internal resources, assembling quotations, following up with prospects, and pursuing and receiving orders. The position requires a high motivation to achieve booking targets and a focus on following up on unclosed quotes, particularly those over $10K. The representative will initiate contact with customers whose business has decreased, stopped, or not yet been initiated. Collaboration with the Outside Sales Team, Order Management Team, Analysts, and Data Integrity Team is essential for providing proper customer support. The role also involves proactively engaging customers with Konecranes’ full offering of service products, executing growth action plans to achieve sales targets, and managing customer complaints effectively. Other duties may be assigned by the Team Leader, and after-hours and on-call responsibility is expected. A 5% travel requirement is also part of the role.

Requirements

4 Year College Degree Required or equivalent experience.
At least 5 years of inside technical sales experience.
PC proficiency including CRM, Outlook, Microsoft Word and Excel
Ability to multi-task large volumes of inquiries by phone, fax and email
Ability to multitask between multiple computer screens and programs
Proficient typing skills
Knowledge of SAP or equivalent business systems
Excellent organizational and problem-solving skills
Positive attitude and true willingness to help our customers

Nice To Haves

Knowledge of customer service and inside sales principles preferred.

Responsibilities

Participate in Customer Contact Center Team which may include after hour support.
Collect required data to effectively handle the customer’s request.
Create quotes using the intranet and parts manuals as trained.
Assemble quotations, follow up with prospects, pursue and receive orders.
Highly motivated to achieve booking targets.
Follow up on all unclosed quotes (with a keen focus on quotes over $10K) with phone calls to the customer, adding notes in the CRM with pertinent information to help close the sale, or gain an understanding as to what can be done differently if the sale was lost.
Initiate contact with customers where their business with us has decreased, stopped, or not yet been initiated.
Work closely with the Outside Sales Team, Order Management Team, Analysts and Data Integrity Team to ensure proper customer support is provided.
Proactively engage customers with Konecranes’ full offering of service products.
Responsible for executing growth action plans to achieve Konecranes sales targets and initiatives.
Manage customer complaints with a positive result.
Other duties as assigned by Team Leader.
After-hours and On Call Responsibility