Customer Service Rep

Silvercote • Jacksonville, FL

13d • Onsite

About The Position

Service Partners is seeking an Inside Sales Representative to join their team and enhance their business. The Inside Sales Rep will serve as the key customer contact for the branch, providing order support and product information for customers. This role is ideal for a resourceful team player with a positive, professional attitude, working closely with Outside Sales Reps, Production Personnel, Customer Service, Credit, and Delivery to support the order fulfillment process.

Requirements

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1-2 years of experience in a customer service or inside sales role.
• Ability to perform basic math calculations.
• Personable, enthusiastic, and engaging personality.
• Excellent communication skills, both verbal and written.
• Exemplary customer service skills, analytics, and problem-solving skills.
• Proficient computer skills.

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information.
• Work closely with Outside Sales Reps, Production Personnel, Customer Service, Credit, and Delivery to support the order fulfillment process.
• Maintain a positive rapport with customers, providing world-class service.
• Process and review dealer orders, requests, and system-generated acknowledgements.
• Perform other duties, tasks, or responsibilities as assigned.

Benefits

• Competitive Compensation
• Medical, Dental and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed