Inside Sales Representative (Raleigh, NC)

Triangle Fastener Corporation • Raleigh, NC

2d • Onsite

About The Position

Triangle Fastener Corporation is seeking a detail-oriented and service-driven Inside Sales Representative to join their Sales Team in their Raleigh, NC branch. This role serves as the first point of contact for customer inquiries via walk-in, phone, and email, playing a vital role in ensuring a smooth and successful sales experience. The position supports both individual customers and the Outside Sales team by managing quotes, orders, and day-to-day customer service. This is an Associate-level opportunity suitable for recent college graduates and entry-level sales professionals.

Requirements

• Proficient in Microsoft Office Suite/365
• Strong multitasking and time management skills
• Excellent communication skills, written and verbal
• A collaborative mindset with strong problem-solving abilities
• Ability to learn and operate company software, including CSD
• Customer-centric mindset with a commitment to delivering on promises
• Keen sales acumen
• 1+ year in sales-based customer service or related position

Nice To Haves

• 3+ years in inside sales or similar position
• Associate’s degree in business, sales, or related field

Responsibilities

• Providing timely and accurate customer quotes via phone, email, and in-person inquiries
• Handling walk-in sales and guiding customers through product selections
• Entering and processing orders with precision and speed
• Collaborating with warehouse and inventory teams to ensure stock levels meet demand
• Coordinating delivery schedules and providing updates to customers
• Supporting the Outside Sales team by managing backend processes and customer follow-ups
• Maintaining a clean and professional showroom and promoting featured products
• Addressing and resolving customer issues proactively and professionally
• Preparing and sending product samples, catalogs, and credit applications
• Reviewing open sales reports and ensuring data integrity
• Pulling counter orders as needed to ensure timely customer service
• Working closely with the Branch Operations Manager and other sales staff daily

Benefits

• Eligibility for Triangle Fastener Corporation's Commission Program
• Excellent Medical, Dental, Vision, and Voluntary Supplemental Insurance made available on the 1st of the month following thirty (30) days service
• Paid Vacation and Personal Days
• Nine (9) Paid Holidays starting Day 1
• Company funded Short-Term Disability, Long-Term Disability, and Insurance policies
• Safe harbor retirement plan that guarantees company contribution regardless of employee contribution
• Year-end profit sharing
• Professional development through industry events
• Opportunity for growth in Sales, Operations, and Management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED