Inside Sales Representative

Bonney Plumbing, Electrical, Heating and Air•Sacramento, CA

19h•Onsite

About The Position

We are seeking a motivated and results-driven Inside Sales Representative to join our team in the Rancho Cordova, CA area. If you thrive in a fast-paced environment and are passionate about sales, customer engagement, and driving business growth, we want to hear from you! Compensation: $50,000 - $150,000 depending on experience (base hourly + commission opportunity). Please complete our Culture Index survey. All applicants must complete a survey to be considered for employment. You can copy and paste this link for survey: https://surveys.cultureindex.com/s/x38syncklP/111337

Requirements

GED or High School Diploma
2+ years in sales, customer service, and/or home services experience preferred
Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus
Good computer skills and knowledge of Microsoft Office / Google Workspace
Excellent verbal and written communication skills
Highly organized with excellent attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Self-motivated and driven to achieve sales targets.

Responsibilities

Follow up with leads and potential customers who have received quotes but have not yet made a purchase.
Proactively reach out via phone, email, and text to re-engage prospects and answer any outstanding questions.
Address customer questions, objections, and concerns to help finalize the sale.
Maintain detailed records of follow-up interactions and sales status in the CRM system.
Work closely with the sales team to understand customer needs and provide personalized solutions.
Send reminders, promotional offers, or additional information to encourage sales completion.
Track and analyze follow-up success rates to improve conversion strategies.
Provide feedback to the sales team on common customer objections and potential improvements.
Assign all sales technicians to booked sales calls and dispatch accordingly.
Receive, track, and assign incoming sales leads from various sources (phone calls, website inquiries, referrals, etc.).
Take all incoming tech turnover calls and book all tech turnovers with customers.
Track key performance indicators (KPIs) and report accordingly.
Work directly with the HVAC General Manager on sales call distributions and accurate tracking for reporting purposes.
Relay accurate information to the team, ensuring quality customer experiences.
Collaborate with the customer service team and field staff to communicate service timelines, appointment availability, and any special instructions.
Perform other duties as assigned to support business needs.