Inside Sales Representative

Advanced Drainage Systems•Hilliard, OH

19d•Remote

About The Position

The Inside Sales Representative is a key member of the Sales function, serves as a strategic partner within the sales organization, supporting growth initiatives and ensuring alignment with business objectives. This role focuses on driving sales effectiveness through technical application assistance, bid funnel management, competitive analysis, process excellence, and customer engagement. Acting as a key liaison between sales leadership, field sales, customer support, and internal functions, the Inside Sales Representative enhances customer experience while enabling scalable sales success.

Requirements

Bachelor’s degree in Business, Sales, Engineering, or related field preferred; equivalent experience considered.
3+ years of sales, inside sales, or sales support experience in a B2B environment.
Experience in sales operations, strategy, or enablement roles.
Familiarity with systems like Salesforce, AutoCAD, or Bluebeam.
Strategic thinking and alignment with business growth priorities.
Strong communication and relationship-building skills.
Excellent communication and interpersonal skills with a customer-first mindset.
Demonstrated ability to collaborate across functions and resolve issues with diplomacy.
Strong analytical skills with the ability to track and interpret competitive and market data.
Proficiency in Salesforce or comparable CRM systems; comfort with reporting and data management.
Strong organizational skills with attention to detail and follow-through; process oriented.
Proven ability to manage multiple priorities and flex responsibilities based on organizational needs.
Comfortable working in a fast-paced, cross-functional environment.

Nice To Haves

Technical or engineering qualifications preferred but not required.
Background in customer service or account management is a plus.

Responsibilities

Support execution of sales strategies and growth priorities.
Partner with field sales and sales leadership to advance key initiatives and revenue goals.
Assess engineering or civil drawings to identify sales opportunities to sell the package.
Apply product knowledge to coordinate design and quoting outputs from internal services.
Manage bid funnel activities, including tracking, prioritization, and follow-up.
Monitor competitive dynamics and market share trends to inform sales strategy.
Collaborate with marketing to leverage leads and conversion opportunities.
Support customer retention by providing responsive and consultative service.
Assist with pricing strategies, program support, and design coordination.
Act as a point of escalation for sales-related issues, ensuring timely resolution through coordination with order management and other internal teams.
Maintain data integrity and reporting accuracy within CRM (Salesforce) and other sales systems.
Drive adoption of sales processes, tools, and technologies to enhance team performance.
Identify opportunities for process improvement across sales operations.
Serve as a conduit between the sales organization and internal support teams.
Support distribution programs and align with operations, marketing, and finance on sales initiatives.
Provide insights and recommendations to sales leadership based on trends, escalations, and customer needs.