About The Position

The Wasserstrom Company, a leading Food Service Distributor established in 1902 and headquartered in Columbus, Ohio, is seeking an Inside Sales Representative. This role provides sales support to external sales representatives, offering administrative and client support services. The Inside Sales Representative acts as a liaison between the company and clients, ensuring all distribution requirements are met.

Requirements

  • A Bachelor's Degree or equivalent combination of education and experience.
  • Detail-oriented with strong organization skills.
  • Strong communication skills, both written and oral.
  • Strong multitasking skills.
  • Ability to work independently in a remote office environment.
  • Great customer service skills.

Nice To Haves

  • Prior sales or customer service experience is preferred.

Responsibilities

  • Provide exceptional customer support and respond to customer issues promptly.
  • Coordinate new store openings and roll-out orders for existing customers.
  • Create and update master quotes and store-specific quotes for new store openings.
  • Manage openings and coordinate on-time deliveries with transportation.
  • Manage rollouts and coordinate on-time deliveries with transportation.
  • Travel on-site to assist with customer shipment receipt (as needed).
  • Review inventory status for openings and rollout orders, collaborating with purchasing to ensure stock availability.
  • Coordinate with internal departments to fulfill customer requirements.
  • Provide daily support to the outside sales team, including reviewing orders on hold, releasing them, and reviewing back-orders for key accounts.
  • Handle new item set-ups and forecasting modifications.
  • Process sample requests for customers.
  • Source products and determine pricing for new items.
  • Assist the sales team in maintaining existing accounts and identifying growth opportunities.
  • Work on potential new customer RFPs/RFQs.
  • Generate business with existing customers who have little or no recent sales activity.
  • Identify or suggest new products based on client needs or availability and confirm adequate inventory.
  • Detect and resolve service deficiencies reported by customer service representatives or clients.

Benefits

  • Competitive salary
  • Outstanding benefits package including major medical
  • Dental insurance
  • Immediate accrual of paid time off
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