Inside Sales Representative

Louisiana Cat•Norfolk, VA

54d•Onsite

About The Position

Louisiana Cat is seeking an Inside Sales Representative to join their growing Rental operations at their Lafayette, LA location. This role is crucial for enhancing the customer experience, identifying new business opportunities, and driving revenue for Rental Sales. The Inside Sales Representative acts as the primary point of contact between the dealership and the customer.

Requirements

Good verbal communication skills.
Mechanical aptitude.
Problem-solving ability.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to multi-task in an organized, effectively, timely, and professional manner.
Proficiency in computers and related software.

Nice To Haves

Bachelor's degree in Business, Marketing, or related field.
Well-developed communication and organizational skills.

Responsibilities

Build relationships with existing and potential customers in the territory by strategic cold calling, prospect engagement, and business development.
Establish customer relationships with you as a single point of contact.
Qualify, maintain, and update customer account and asset information using CRM system.
Manage CQI (Customer Quality Index).
Place open dialogue calls to assigned accounts (20+ connected per day).
Field and direct incoming customer calls and walk-ins appropriately.
Learn, understand, and advise solutions for your customer's business issues.
Prospect/quote/sell rental machines.
Generate and forward comprehensive leads for everything the Company offers.
Know/apply all promotions and marketing campaigns when applicable.
Become accustomed to understanding customer buying signals and learn to close deals.
Maintain knowledge of competitive pricing, procedures, and trends.
Understand full-range of new and existing capabilities and features of all the Company's products.
Promote positive customer experience for Louisiana CAT according to Caterpillar and Louisiana CAT expectations.
Develop a knowledge base of rental offerings.
Maintain good work habits and positively promote Caterpillar and Louisiana CAT.
Utilize the tools and building blocks to build a career at Louisiana CAT.

Benefits

Health, Dental, Vision
$50,000 Company Funded Life Policy (if enrolled in Health)
Short- and Long-Term Disability Insurance
Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
401K Plan with Company Match
Paid Holidays & Vacation
Technician Tool Loan Program up to $2,000
Safety Boot / Safety Prescription Glasses Allowances
Employee Discounts
Credit Union
Technician Career Development Program - Shop & Field Service Training