Inside Sales Representative

Flexcon•,

3d•$22 - $40•Remote

About The Position

Flexcon Company, Inc. is a purpose-driven innovative company and a global, family-owned manufacturer of coated and laminated films and adhesives. Their products are used as functional components in manufactured goods and in graphics applications across various industries including packaging, medical devices, automotive, and durable labeling. The company is seeking candidates for an Inside Sales Representative role, located in the Central or Eastern time zone in the U.S. This role is responsible for generating sales and growing revenue by contacting existing and potential customers and converting leads into sales. Key duties include researching prospects, initiating contact, responding to inquiries, building and maintaining a sales pipeline, qualifying leads, nurturing relationships, and collaborating with internal departments. The ISR will engage with customers via phone, email, and video to provide product information and solutions, forecast sales, and maintain accurate records in Salesforce and ERP systems. The role requires hitting target KPIs, closing new sales opportunities, and providing customer service support as needed. Strong communication, interpersonal skills, and a target-driven mindset are essential.

Requirements

Strong understanding of the sales process and experience managing a sales pipeline.
Excellent communication skills, both verbal and written.
Self-motivated and driven to achieve targets, with a proactive and results-oriented mindset.
Exceptional interpersonal skills.
Strong negotiation and closing skills.
Great time management and prioritization skills.
Natural curiosity and willingness to learn.
Familiarity with Salesforce and Microsoft suite and proficiency in using sales productivity tools.
Ability to adapt quickly to changing market dynamics and product/service updates.
Basic analytical skills to assess sales data, track performance metrics, and identify areas for improvement.
Passionate about the voice of the customer.
Bachelor’s degree or relevant business experience.
2-5 years of experience interfacing directly with customers and internal resources to achieve goals within limited timeframes.
2+ years of customer service experience, with a proven track record of success in customer satisfaction and/or inside sales roles, preferably in converter/ printing, manufacturing, or raw material markets.
General relevant product/industry knowledge.
Excellent communication, interpersonal and follow-up skills.
Self-starter, motivated to drive sales and own the inside sales process.
Strong collaboration skills with other departments- marketing, customer service, technical service, and outside sales.
Committed to learning Flexcon’s products and customers markets and business needs.
Location in Central or Eastern Time Zone is required.

Nice To Haves

Persuasive and consultative selling.
Resilience and perseverance to bounce back from setbacks, maintain motivation, and keep pushing towards sales goals.
Ability to organize workflow and handle multiple tasks simultaneously without compromising on quality.
Identify potential upselling or cross-selling opportunities.
Experience in converter/ printing, manufacturing, or raw material markets.

Responsibilities

Conduct research on prospects.
Initiate contact through various channels.
Respond to inbound inquiries.
Build and maintain a strong sales pipeline by qualifying leads and nurturing relationships.
Collaborate interdepartmentally.
Engage with customers via phone, email, and video to provide product information and deliver solutions.
Forecast sales and maintain accurate records in Salesforce and the ERP systems.
Hit target KPIs and close new sales opportunities to grow revenue.
Provide customer service support and coverage as needed.
Manage a sales pipeline, including negotiation, persuasive and consultative selling, and meeting or exceeding sales targets.
Build and maintain relationships with diverse customer base and collaborate with internal stakeholders.
Handle challenging situations, display resilience and perseverance.
Organize workflow and handle multiple tasks simultaneously.
Assess sales data, track performance metrics, and identify areas for improvement.
Proactively prospect and generate new sales leads through various channels, including cold calling, email campaigns, social selling, and networking.
Qualify leads, assess their needs, and provide tailored solutions.
Conduct sales calls via video or phone and present products and benefits.
Build and maintain strong relationships with key decision-makers, influencers, and stakeholders within target accounts.
Collaborate closely with marketing, product management and outside sales to identify cross-selling and upselling opportunities.
Utilize Salesforce to track, manage, and update sales activities, pipeline, and customer information accurately.
Meet and exceed individual and team sales targets and KPIs.
Stay updated on industry trends, market dynamics, and competitors.
Forecast plan and budget on monthly and annual basis.
Provide exceptional customer service and post-sales support.
Support customer service functions as needed.