Inside Sales Representative (Remote - Western Region)

Yelp•Phoenix, AZ

2d•Remote

About The Position

As an Inside Sales Representative, you’ll work with small business owners over the phone to help them achieve their goals through Yelp’s advertising programs. By understanding their unique needs, you'll provide tailored solutions that drive results. Ultimately, we succeed when our clients grow. People are at the center of everything we do. In this role, you will be directly responsible for doing outreach and educating business owners across the US and Canada on our advertising solutions. Success is measured by hitting and exceeding a monthly quota, consistently staying ahead of daily metrics, and handling rejection in stride. You’ll experience all of this within a highly supportive, virtual team environment.

Requirements

GED/HS Diploma and 2+ years of customer-facing experience OR; Bachelor’s Degree
No fear of the phone and prepared to make a high volume of outbound dials, daily.
General computer and email proficiency - we use Google Suite and provide a Macbook laptop
A work environment free of distractions
Open to feedback and willing to implement for areas of improvement
Strong, engaging interpersonal skills
Ability to effectively prioritize tasks and manage independently without oversight
Must possess current US work authorization
Resides in the Western Region of the United States (Pacific Time, Mountain Time, and Arizona Time Zones). Not considering candidates in the Bay Area.

Nice To Haves

You have an appetite for learning!
You’re keen on turning training and feedback into action and continuous self-improvement- you don’t take rejection personally.
Multi-tasking is no biggie. You're confident in navigating between numerous tabs, multiple screens, and using video conferencing tools.
You're savvy and can find your way around new tools and software (such as Google Suite & Salesforce).
You’re naturally curious and like to ask as many questions as it takes to find the answer.
You're excited about being part of a team with colleagues from other states, and you find it just as easy to chat with your teammates during a virtual conference as an in-person meeting.
You are committed to a high standard of integrity and being a teamplayer is important to you.
You’re determined, a persuasive communicator and resilient - show us your grit!
You are genuinely curious about people, local businesses, and possess the innate ability to inspire passion in others- you can’t wait to show everyone the value of Yelp.
You are adaptable and can think on your feet. When faced with new challenges, or tough conversations, failure simply isn't an option.

Responsibilities

Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners.
Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce).
Become an expert in Yelp’s advertising solutions, and provide product recommendations quickly to suit client needs - asking probing questions, overcoming customer objections and rejection will be critical to your success.
Master quick close techniques to exceed individual goals.
Successfully navigate the initial call to qualification to close process, ensuring lasting customer satisfaction and potential upsell opportunities.
Achieve and consistently exceed monthly quotas - strong work ethic and tenacity are key!
Track and manage your daily goals to ensure results are met.

Benefits

Full medical, vision, and dental
15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure
7 paid wellness days
12 paid holidays
1 floating holiday
Up to 14 weeks of parental leave
Monthly wellness reimbursement
Health Savings, Flexible Spending and Dependent Care accounts
401(k) retirement savings plan with employer match
Employee stock purchase plan