Inside Sales Representative
About The Position
Morris Animal Inn is seeking a high-energy Inside Sales Representative to join their client care team. This full-time role involves handling incoming calls, promoting services, booking reservations, and ensuring an exceptional client experience for pet parents and their companions. The company is a family-owned and operated pet resort established in 1960, offering premium pet care services including luxury lodging, daycare, grooming, and training across multiple state-of-the-art facilities. The onsite call center operates Monday–Friday 7 AM–7 PM and Saturday–Sunday 8 AM–4 PM.
Requirements
- At least 1 year of inside sales or customer service experience, preferably in a call center environment, with a track record of meeting performance targets
- Proven ability to convert inbound inquiries into sales while delivering an exceptional client experience
- Strong verbal and written communication skills with a solution-oriented approach
- Comfortable managing high call volume while keeping conversations productive and on-track
- Proficient in basic computer skills and adaptable to database/reservation management software
- Quick learner with the ability to absorb product knowledge and communicate services confidently
Nice To Haves
- Love for dogs & cats
- High-energy and enjoy talking to people
Responsibilities
- Handle incoming calls, voicemails, and emails from current and prospective clients in a prompt and professional manner
- Convert inbound inquiries into reservations by effectively communicating services and addressing client needs
- Conduct outbound re-engagement calls to reconnect with inactive clients and identify upcoming pet care needs
- Conduct confirmation calls for existing reservations to ensure accuracy and identify opportunities for add-on services
- Conduct facility tours for prospective clients, showcasing our services and answering questions
- Communicate client needs, special requests, and booking details to operations to ensure seamless service delivery
- Accurately document all client interactions, bookings, and sales activity in our database system
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid Vacation Time
- 401(k) retirement plan with company contribution
- Employee discounts on pet care services
- Opportunity to bring your dog to work
- Structured and transparent path for career growth opportunities
- Unique and innovative Employee Rewards & Recognition Program
- Tuition reimbursement program that supports professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
