CALL CENTER/INSIDE SALES REPRESENTATIVE

Atonne Group Inc•Wyoming, MI

4d•Onsite

About The Position

The Inside Sales Representative is responsible for performing a variety of customer service-related duties. These include in-store sales, answering sales-related phone calls, providing customers with estimates/options, assisting walk-in customers, looking up parts, creating work/sales orders, creating pick tickets, and selling Valley Truck Parts, Inc. parts and services.

Requirements

High School Diploma or GED Equivalent.
Basic computer/application skills.
Effective listening and one-on-one communication skills.
Ability to interpret customers’ needs.
Good organizational skills.
Basic knowledge of driveline products, including: Transmission models & parts, Differential models & parts, PTO, pumps, hydraulic valves, Steering.

Responsibilities

Sell products and/or services to address customer needs through various sales channels, including Used Parts, E-Bay, Branch locations, and Website digital marketing channels (website, social media, SEO, etc.).
Provide pricing and availability quotes to customers in a timely and accurate manner.
Follow up with customers as needed.
Close sales with potential customers by promoting Valley’s core values of availability, quality, and service.
Sell additional “add-on” products or services to customers.
Maintain customer goodwill by greeting and acknowledging customers.
Record all sales and customer transactions.
Follow prescribed cash, credit, and check processing procedures of Valley Truck Parts, Inc.
Work with dispatch to ensure timely delivery of products to customers.
Promote Valley’s products in a professional manner.