Inside Sales Representative

Phillips Pet Food • West Sacramento, CA

15d • Hybrid

About The Position

Inside Sales Representative Department: Sales Reports To: Inside Sales Manager Location: Sacramento Office Pay: $21.00/hour plus commissions Work Arrangement: Monday- Friday 8:00 am - 4:30 pm - Employees are required to work onsite four (4) days per week and may work remotely one (1) day per week, subject to business needs and manager approval. Status: Full-Time Position Summary Are you energetic, customer-focused, and driven by results? Phillips Pet Food & Supplies is seeking an Inside Sales Representative to help drive revenue growth and strengthen customer relationships through proactive sales outreach and exceptional service. In this role, you will engage with customers through phone calls, email, and digital communication channels to identify needs, promote products and specials, and support business growth. You will work closely with internal teams to ensure customer success while maintaining accurate customer records and identifying opportunities to improve sales performance. Success in this position requires strong communication skills, resilience, organization, and a passion for delivering outstanding customer experiences.

Requirements

• High School Diploma or GED required.
• Proficiency with Microsoft Office applications.
• Ability to manage a high volume of inbound and outbound calls and emails.
• Reliable transportation required.

Nice To Haves

• Recent college graduates and candidates with sales experience are encouraged to apply.
• Experience in inside sales, outside sales, customer service, or account management preferred.
• Experience with Salesforce or other CRM platforms strongly preferred.
• Understanding of inventory, purchasing, and product flow processes is a plus.

Responsibilities

• Meet and exceed daily, weekly, and monthly outreach and engagement goals.
• Proactively contact customers via phone, email, social media, and other communication channels.
• Build and maintain strong customer relationships through professional and responsive service.
• Execute sales campaigns and promotional blitzes to drive revenue growth.
• Present product information and recommendations that align with customer needs.
• Continuously develop product knowledge and stay informed on industry and competitor trends.
• Maintain accurate customer records and activity tracking in Salesforce.
• Utilize AS400 to review inventory, process orders, verify shipments, and support customer inquiries.
• Analyze sales performance and customer data using Salesforce and Power BI to identify growth opportunities.
• Monitor market trends and competitor activity to support sales strategies.
• Partner with the New Account Coordinator during customer onboarding and serve as an initial point of contact for new accounts.
• Work closely with the Inside Sales Manager and team members to enhance sales processes and customer engagement strategies.
• Collaborate with Purchasing, Operations, and other departments to improve product flow and overall customer experience.
• Participate in business reviews and contribute ideas for improving efficiency and service levels.
• Respond to customer questions and concerns with urgency and professionalism.
• Deliver exceptional service through proactive communication and follow-up.
• Maintain a positive, solutions-oriented approach in all customer and team interactions.

Benefits

• Commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED