Inside Sales Representative

Flow Control Group • Kansas City, MO

30d

About The Position

We are seeking a motivated and detail-oriented Inside Sales Representative to join our team. This role is crucial for supporting our outside sales team and ensuring excellent customer service. You will be responsible for preparing quotations, managing sales orders, and coordinating with various departments and external partners to ensure timely and accurate fulfillment of customer needs. The ideal candidate will have experience in industrial distribution or services, strong communication skills, and proficiency with ERP systems.

Requirements

• Experience with ERP systems required
• Proficient with Microsoft Office.
• Ability to prioritize multiple tasks while maintaining attention to detail.
• Positive attitude with a strong commitment to customer service.

Nice To Haves

• Industrial distribution and/or industrial service experience preferred.
• Experience with valves, pumps, mechanical seals, sealing products, instrumentation, pipe, fittings, steam specialties, or other industrial process equipment is a plus.
• Strong communication, organizational, and time-management skills.
• NetSuite experience preferred.

Responsibilities

• Prepare quotations, sales orders, and purchase orders accurately and efficiently.
• Support outside sales representatives with pricing, product selection, availability, and technical coordination.
• Respond promptly to customer inquiries and provide excellent customer service.
• Identify opportunities to cross-sell Pioneer Industrial products and services.
• Follow up on open quotations and customer requests.
• Coordinate with manufacturers and vendors on pricing, lead times, and order status.
• Expedite orders to meet customer delivery requirements.
• Ensure accurate documentation and timely communication throughout the order process.
• Maintain customer and order information within the ERP system.
• Coordinate with internal shop personnel on repair, service, and distribution orders.
• Communicate schedules and customer expectations.
• Help ensure timely execution of customer orders.
• Work closely with branch personnel, operations, purchasing, and outside sales.
• Support branch objectives by maintaining high levels of responsiveness, accuracy, and professionalism.
• Contribute to continuous improvement initiatives that improve customer experience and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed