Inside Sales Representative (Business to Business)-Remote

CNX

1d•Remote

About The Position

Inside Sales Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

A high school diploma and/or GED.
The following internet providers are not accepted: T-Mobile, AT&T Wireless, Verizon Wireless, Verizon 5G, Hughes Net, ViaSat, Starlink, Telesat, OneWeb, Project Kuiper, DISH/DishNet, Amazon.com IE, Earthlink, WildBlue, Xplore, Xplore Net, ARSAT, Canada Satellite, Ground Control and Rise Broadband.
Providing a white glove customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and consultative probing.
Excellent verbal and written skills.
Ability to influence decisions around change.
Exceptional listening and relationship building skills.
Proficient multitasking and system navigation.
Creative problem solver.
Demonstrate resiliency in a fast-paced metrics driven environment.
Proficient in Microsoft Office with Proficiency in Excel.
Operate in a heavily regulated environment.
Team oriented behavior.
Ability to overcome objections.
Must reside in the United States or have a valid U.S. address for residence.

Nice To Haves

Sales experience 1+ years (preferred).
Financial/credit card processing experience.

Responsibilities

Telephone sales calls and email communication to sell in new acceptance. Made to both new and existing prospects.
This role is a specialized consultative position focused on selling software-integrated payment solutions to mid-market and large corporate businesses.
The goal is to make calls to suppliers on behalf of buyers to capture card acceptance details and explain the V-Card program with the suppliers.
Consultative Selling: You identify and engage with CFOs, Controllers, and Finance Leaders to understand their current manual workflows and pitch automation as a strategic tool for growth and control.
You own the full sales cycle, from prospecting and lead generation to qualification, closing, and post-sale ramp-up.
Agents will explain the request to pay with updated payment method, describe fee, and help the supplier to understand product value.
Function between sales channels and business to facilitate lead management to help close lead.
Servicing merchant inquiries and escalations around merchant enrollment/set up.
Research skills to look up multiple data points and funnel information into Excel.
A specialist will help customers set up the payment system to enable them to receive payments.
A primary goal is driving the adoption of card-enabled payment workflows (like virtual cards) to generate ongoing charge volume.
Also, to help businesses modernize vendor payments, unlock working capital, and streamline reconciliation.
May run reporting, provide pertinent business insight for meetings, and resolve leads needing more information.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Maintain basic knowledge of client products and/or services.
Prepare complete and accurate work including appropriately notating accounts as required.
Participate in activities designed to improve customer satisfaction and business performance.
Track, document, and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
The ability to de-escalate situations and tough conversations around product offerings/pricing.
Deliver expert customer experiences…with a smile.

Benefits

medical, dental, and vision insurance
comprehensive employee assistance program (EAP)
401(k) retirement plan
paid time off and holidays
paid training days
Paid 9-day training and 11-day transition
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
401K with company match
paid PTO and holidays
medical, dental, and vision insurance
a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more