Inside Sales Representative
About The Position
Hydraulic Controls, Inc. is seeking an Inside Sales Representative to join our Denver branch. This is a customer-facing sales and account-support role serving industrial customers who rely on HCI for hydraulic, electronic, power-transmission, and related products. You will manage a portfolio of designated customer accounts while also supporting the branch’s broader customer-service needs. The role is a strong fit for someone who combines excellent customer service with mechanical aptitude, commercial judgment, and the ability to solve problems quickly. You will work closely with customers, suppliers, Outside Sales, and branch operations to keep orders moving, resolve issues, and identify opportunities to grow customer relationships.
Requirements
- High school diploma or equivalent; college or trade-school coursework is helpful.
- At least one year of customer service and hydraulic sales experience.
- Mechanical and mathematical aptitude with a basic understanding of hydraulic, electronic, or power-transmission systems.
- Ability to recognize common hydraulic components, research product information, and learn supplier product lines and part-number systems.
- Strong customer-service skills with a commitment to responsiveness and follow-through.
- Good business judgment related to pricing, profitability, and customer needs.
- Ability to solve problems independently, manage multiple priorities, and communicate clearly with customers, suppliers, and coworkers.
- Experience with ERP systems; TrulinX experience is preferred.
- Working knowledge of Microsoft Excel, Word, and Outlook.
Nice To Haves
- College or trade-school coursework
- TrulinX experience
Responsibilities
- Serve as the primary HCI contact for designated OEM, resale, and end-user customer accounts.
- Prepare quotes, process sales orders, communicate order acknowledgments, and follow orders through delivery.
- Respond to customer questions regarding products, pricing, availability, lead times, and order status.
- Troubleshoot order and availability issues by researching products, sourcing parts, coordinating stock transfers, drop shipments, and approved purchases.
- Work with suppliers to obtain pricing, technical information, availability, and expedited delivery when needed.
- Monitor account pricing and margins and identify potential margin erosion or other commercial concerns.
- Process credit memos, warranty returns, and related customer transactions.
- Recommend complementary products and accessories when appropriate.
- Identify potential new sales opportunities and coordinate leads with Outside Sales.
- Maintain accurate customer, opportunity, and sales information in HCI’s CRM and ERP systems.
Benefits
- Medical, dental, and vision insurance
- Employee Stock Ownership Plan eligibility
- 401(k) plan with a 4.5% company match
- Paid time off and paid holidays
- Employer-paid life and disability insurance
- Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
