Inside Sales Representative

Arrow Electronics•Tlaquepaque, TX

33d•$22 - $27•Remote

About The Position

Manage the overall account relationship by providing strategic service and support to assigned customer base. Maximize margins, gain market share, and drive value added solution selling. Working with internal and external resources, provide customer service often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems. Function as key liaison between suppliers and customers to build and establish long-term business partnerships for Arrow. Responsible for Sales Excellence through the development and management of customer strategy in assigned account territory. Requires thorough knowledge and accountability of supply chain engagements such as e-Compass, Consignments, CARES (Customer Automated Replenishment System) ; sell and capture opportunities through Synergistic products. Reverse Logistics, GBC (Global Business Conversion) & ITAD (Information Technology Asset Disposition). Sell and drive Solutions Selling within the approved account level strategy. Requires knowledge of competitive landscape in the market and the ability to make sales decisions based on that information. Responsible for on-going Sales Support activities for the Order to Invoice process. Owns the customer interface for backend Quality processes: corrective actions, Field Quality Reports. Owns & Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs. Owns the customer interface for important Credit & Financial Information as well as coordination of all available resources and support functions. As owner of the overall customer Quote to Order sales objectives, set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG), validate EOL and item class change (NCNR), negotiate pricing and Quote markup (owns strategy and application) and notify customer of all/any price increases.

Requirements

Has no discretion to vary from established procedures
Has no related work experience or has work experience but requires formal training in theories/concepts in own function
Works under close supervision
Typically requires a 4 year degree and 1–2 years of experience or a 2 year degree and equivalent related experience

Responsibilities

Manage the overall account relationship by providing strategic service and support to assigned customer base.
Maximize margins, gain market share, and drive value added solution selling.
Provide customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.
Function as key liaison between suppliers and customers to build and establish long-term business partnerships.
Develop and manage customer strategy in assigned account territory.
Manage supply chain engagements such as e-Compass, Consignments, CARES (Customer Automated Replenishment System).
Sell and capture opportunities through Synergistic products, Reverse Logistics, GBC (Global Business Conversion) & ITAD (Information Technology Asset Disposition).
Sell and drive Solutions Selling within the approved account level strategy.
Make sales decisions based on knowledge of the competitive landscape in the market.
Perform on-going Sales Support activities for the Order to Invoice process.
Own the customer interface for backend Quality processes: corrective actions, Field Quality Reports.
Own & Maintain Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.
Own the customer interface for important Credit & Financial Information as well as coordination of all available resources and support functions.
Set strategy for the quote process, coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG).
Validate EOL and item class change (NCNR).
Negotiate pricing and Quote markup.
Notify customer of all/any price increases.