Inside Sales Representative

Sinclair Supply • Edmonton, AB

3d • Onsite

About The Position

Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of likeminded individuals, and experience an outstanding company culture filled with growth-oriented opportunities.

Requirements

• Strong customer service skills
• High School Diploma, HVACR, or trade experience
• Minimum 2 years of experience with customer service or counter sales in a wholesale/distribution environment
• Outstanding history of building and fostering strong relationships with customers, vendors and teammates
• Comprehensive product knowledge and willingness to continually learn about new product offerings
• Ability to learn and operate order processing software (Eclipse)

Nice To Haves

• Forklift experience is an asset
• Knowledge of HVAC industry and parts considered an asset
• Knowledge of products sold in HVACR industry; preference given to those with in-depth knowledge of hydronics

Responsibilities

• Assist customers with their purchases in-store and over phone or email
• Relay delivery dates, inventory, and promotions between vendors and customers
• Research product for customers and provide recommendations on our assortment of products
• Enter, pick and pack sales orders generated at the counter
• Provide exceptional assistance to in-store customers
• Maintain and clean the counter area including any merchandising displays
• Monitor internal stock and inform purchasing team about potential low inventory levels
• Follow up on backorders with vendors and provide customer with accurate delivery dates
• Process returns to customers both on account and through cash sales
• Respond to afterhours emergency calls according to schedule
• Participate in an annual inventory count

Benefits

• Company matching RRSP’s
• Generous vacation allowance with additional paid sick days
• Support for growth and development
• Standard health benefits
• Access to free counselling for employees and family (in areas like family support, life balance, career, and nutrition)
• Competitive compensation and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED