Inside Sales Representative

Wieland North America•Wheeling, IL

12h•Onsite

About The Position

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. Wieland's Cultural Values Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety , ambition , optimism , reliability , ownership , diversity , & respect . Wieland is hiring an Inside Sales Representative. The Inside Sales Representative will be responsible for customer contact for daily business processes. Handles customer request and/or initial complaints, performs order entry, revisions to SAP, issues credit/debit requests, releases material for shipment and coordinates with Shipping. Coordination with Production Control to meet customer needs. This role is located in Wheeling, IL and will be fully on-site.

Requirements

High School diploma or equivalent
Associate’s degree or comparable experience in customer service role
Ability to clearly and accurately communicate information both verbally and in written form
Proficient in Microsoft Office applications
SAP system knowledge and experience preferred

Responsibilities

Acts professionally as company representative in dealings with customer inquiries and requests
Enters purchase orders into SAP, ensures correct pricing on all sales orders (fabrication and metal values including any additional adders)
Confirms orders with customers
Requests and documents metal fixations when applicable
Revises sales orders per customers’ request and informs pertinent departments
Issues credits and debits for quality and financial needs
Maintains pricing and commercial terms
Reconciles month-end reporting
Files all associated paperwork in SAP with the associated SAP document
Coordinates shipments with Production Control and Shipping Departments
Coordinates with production staff
Answers incoming calls from customers
Serves as the link of communication between key customers and internal teams
Cross train with other Sales Representatives to develop a working knowledge of the requirements of all customer accounts
Works with FI to coordinate collection activities and monitoring of outstanding balances.
Releases material for shipment
Informs Inside Sales Manager/Supervisor of any needed changes to the Customer Terms Portfolio
Informs Inside Sales Manager/Supervisor of any part numbers that do not have pricing entered into SAP
Communicates with customers about products, prices, terms & conditions, and lead times
Coordinates import-orders with colleagues in Germany
Plays an integral part in generating new sales processes and communication between our facilities
Ensures the correct products and services are delivered to customers in a timely manner
Develops trust relationships with a portfolio A/B/C customers
Resolves any issues and problems faced by customers and deals with complaints to maintain trust
Supports other TS.NA locations as needed