Inside Sales Representative

Olympia Chimney Supply•Scranton, PA

19d•Hybrid

About The Position

The Inside Sales Representative (ISR) is the primary revenue owner for the Company’s long-tail account base — all non-Top 100 accounts within the territory. This is an outbound-first role requiring daily prospecting activity, reactivation of inactive accounts, and consistent pipeline development. The ISR works closely with Customer Partners (who handle service for these accounts) and surfaces high-potential accounts for potential elevation to Top 100 status.

Requirements

2+ years of inside sales, tele-sales, or outbound sales experience preferred; chimney, hearth, or building products experience a plus.
Demonstrated ability to generate new revenue through outbound prospecting — not simply order-taking or account maintenance.
Strong phone presence: clear communicator, active listener, confident and professional under rejection.
Proficiency with CRM systems (HubSpot preferred); comfortable logging activity daily and managing a live pipeline.
Self-motivated with the ability to manage daily call volume and activity targets independently.
Strong problem-solving and qualification skills — able to distinguish genuine opportunities from time-wasting conversations.

Nice To Haves

chimney, hearth, or building products experience a plus.

Responsibilities

Own revenue generation across all non-Top 100 accounts in the assigned territory through active outbound sales effort.
Execute daily outbound prospecting: calls, emails, and targeted outreach to new prospects and inactive accounts.
Prioritize outreach and account focus based on data signals (order history, inactivity, product gaps, geography) — not just call volume.
Reactivate lapsed or dormant accounts through structured reactivation campaigns — identify why accounts went dark and re-engage with a value-focused approach.
Follow up on all inbound leads and catalog/website inquiries assigned to the territory; qualify and move opportunities through the pipeline.
Conduct discovery conversations to understand customer needs, recommend appropriate products, and close new orders.
Assist customers with new product or order placement during the sales process; note that ongoing order management and service are handled by Customer Partners.
Maintain accurate and complete CRM records in HubSpot for every customer interaction, opportunity, and pipeline stage — daily, without exception.
Identify accounts showing growth signals that may warrant evaluation for Top 100 status; escalate to sales leadership with supporting data.
Stay current on the Company’s full product portfolio, promotions, and pricing to effectively present solutions to customers.
Occasionally collaborate with Regional Sales Managers (RSMs) on 'in your area' campaigns for non-Top 100 accounts within the RSM's travel radius.
Participate in weekly sales team meetings, pipeline reviews, and training sessions.
Other duties as assigned.