Inside Sales Representative (Open to Recent Graduates)

ICONIX Waterworks•Langley, BC

2d•CA$24 - CA$25•Onsite

About The Position

We are looking for a motivated recent university or college graduate to join our Langley branch as an Inside Sales Representative. This is an excellent opportunity for someone who is looking to start their career in sales, customer service, branch operations, or wholesale distribution. You will gain hands-on experience supporting customers, learning technical products, preparing quotes, processing orders, working with Outside Sales, and understanding how a busy branch operates. In this role, you will learn how to provide customer service and technical support to customers, respond to customer inquiries by phone, email, and in person, process customer orders accurately and efficiently, prepare quotations, bids, letters, and customer documentation, follow up on quotes, orders, pricing, product availability, and delivery timelines, work with the Outside Sales team to support existing customers and help grow new opportunities, learn customer needs and recommend products or solutions where appropriate, educate customers on the features and benefits of our products and services, support walk-in customer traffic at the branch, coordinate with warehouse and yard teams to help ensure orders are picked, prepared, and completed accurately, assist with warehouse, shipping, receiving, and general branch support when needed, and use internal systems and technology to complete orders, quotes, and customer follow-up. You will also support general sales, branch, and marketing initiatives as required. The Langley branch is a busy, customer-facing environment where priorities can change throughout the day. You may be balancing customer calls, walk-in traffic, quote requests, order entry, product questions, and follow-up with the warehouse or Outside Sales team. This is not just an order entry role. You will be expected to ask questions, take ownership of customer requests, follow through on commitments, and build trust with customers and teammates. You will receive training and support as you learn the business, products, systems, and branch processes. Over time, this role can provide exposure to inside sales, outside sales, account management, branch operations, and leadership pathways depending on performance, business needs, and available opportunities.

Requirements

Recent completion of a university degree, college diploma, or equivalent education
Interest in sales, customer service, business, operations, supply chain, distribution, construction, trades, or industrial products
Strong communication and customer service skills
A high level of ownership, accountability, and initiative
Ability to work in a fast-paced environment and prioritize multiple tasks
Strong attention to detail and accuracy
Good organizational and follow-up skills
Comfort learning technical product information
Ability to use a variety of technology, systems, and computer applications
A positive attitude and willingness to support the broader branch team
Ability to work independently and as part of a team
A strong commitment to health and safety
Ability to frequently lift and carry up to 25 lbs and occasionally up to 50 lbs
Ability to assist in the warehouse, yard, or branch environment as needed, including in varying weather conditions

Nice To Haves

Previous experience in wholesale distribution, customer service, retail, hospitality, construction, trades, warehouse, logistics, or a similar environment is considered an asset, but is not required.

Responsibilities

Provide customer service and technical support to customers
Respond to customer inquiries by phone, email, and in person
Process customer orders accurately and efficiently
Prepare quotations, bids, letters, and customer documentation
Follow up on quotes, orders, pricing, product availability, and delivery timelines
Work with the Outside Sales team to support existing customers and help grow new opportunities
Learn customer needs and recommend products or solutions where appropriate
Educate customers on the features and benefits of our products and services
Support walk-in customer traffic at the branch
Coordinate with warehouse and yard teams to help ensure orders are picked, prepared, and completed accurately
Assist with warehouse, shipping, receiving, and general branch support when needed
Use internal systems and technology to complete orders, quotes, and customer follow-up
Support general sales, branch, and marketing initiatives as required
Providing excellent service and support to customers
Learning our products, services, systems, and branch processes
Building strong working relationships with customers, Outside Sales, and branch teammates
Taking ownership of customer requests from start to finish
Processing orders, quotes, and documentation accurately
Communicating clearly and following up in a timely manner
Working with urgency in a fast-paced branch environment
Supporting the warehouse, yard, and broader branch team when needed
Bringing a positive, team-first attitude every day
Following all health, safety, and compliance requirements