Inside Sales Representative

Flow Control Group•Souderton, PA

33d•Onsite

About The Position

The Inside Sales Representative will be responsible for maintaining and cultivating positive customer relationships, processing orders, and working in concert with the outside sales team. This role requires strong communication skills, problem-solving abilities, and a customer-service focus. The position operates in a professional office environment and involves routine use of standard office equipment.

Requirements

High School Diploma
Strong mechanical aptitude a plus
Ability to address concerns and communicate clearly and efficiently
Convey a positive, customer-friendly disposition
Comfortability communicating with customers and coworkers on the phone
Handle and resolve challenging problems
Strong organizational, communication, attention to detail and time management skills
Establish priorities, work independently, and proceed with objectives with minimal supervision
Strong customer-service focus with a passion to exceed customer expectations
High energy, drive and sense of responsibility

Responsibilities

Maintain and cultivate positive customer relationships and be comfortable communicating via phone and email
Provide price and availability on any standard or specialty items directly to customers
Take and solicit orders from customers over the phone and via e-mail
Process orders, via order entry system, from our stock or directly source from suppliers
Expedite orders and maintain contact with customers and suppliers
Follow up on orders to assure critical deliveries
Resolve any order problems related to delivery or paperwork issues directly with customer and suppliers
Handle all inquiries/contacts in a professional manner
Work in concert with our outside sales team; funnel leads/opportunities to the sales team
Resolve product issues or determine product needs over the phone or via e-mail
Assist with Shipping and Receiving of Products as they come in
Periodically attend essential trainings at vendor locations that may involve overnight travel. All travel expenses will be reimbursed and paid for by the company.