Inside Sales Representative
IKM Building Solutions, Inc.•West Allis, WI
•Hybrid
About The Position
IKM Building Solutions is seeking a driven, customer-focused Service Inside Sales Representative to support our Service Department. In this role, you’ll combine sales expertise with operational coordination—providing quotes, supporting account managers, and delivering exceptional customer service. If you are organized, proactive, and thrive in a fast-paced environment, this is an excellent opportunity to grow your sales career in the HVAC and building solutions industry.
Requirements
- 2-3 years of inside sales experience (required)
- Experience managing a high volume of outbound calls
- Competitive, goal-oriented mindset with strong follow-through
- High School diploma or GED required
- Strong customer service and communication abilities
- Comfortable with CRM systems and learning new software
- Highly organized with the ability to prioritize in a fast-paced environment
- Detail-oriented with strong problem-solving and decision-making skills
- Professional, trustworthy, and able to handle confidential information
Nice To Haves
- Estimating and/or HVAC industry experience preferred
- Associate’s or Bachelor’s Degree in Business, Marketing, or related field preferred
Responsibilities
- Respond to customer inquiries and provide service-related information and quotes
- Estimate and prepare repair proposals based on technician findings or customer requests
- Coordinate with vendors to gather pricing for services and materials
- Track and manage repair proposals in CRM (SmartSheet) and follow up on outstanding quotes
- Support renewal and preparation of Planned Maintenance Agreements (PMAs)
- Assist with job setup and coordination (equipment, rentals, trucking, parts, etc.)
- Handle inbound calls and emails from new and existing customers
- Support Account Managers with estimating, site surveys, and national account work
- Complete service order requests and maintain accurate documentation
- Follow up on marketing initiatives and customer outreach campaigns
- Participate in team meetings and ongoing training opportunities
Benefits
- competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
