Inside Sales Representative

Wind River Environmental•Marlborough, MA

2d•Hybrid

About The Position

Wind River Environmental is the largest provider on the East Coast in the non-hazardous liquid waste space, an essential, trades-based industry that keeps businesses running every day and remains consistently in demand. We’re hiring an Inside Sales Representative to support existing commercial customers in a consultative, customer-focused role. You will partner closely with field technicians and operations teams to guide next steps and ensure a seamless experience. This role offers uncapped earning potential tied to performance within a high-demand, essential industry. Hybrid Eligibility - 2 days/week in office following successful completion of a 90-day in-office training period. Compensation $24.00/hour base Uncapped commission Overtime available First-year On-Target Earnings (OTE): ~$80,000+, with opportunity to exceed Strong performers consistently outperform OTE. As an Inside Sales Representative at Wind River Environmental, your focus is simple: drive revenue and keep our technicians productive by converting field-identified opportunities into completed work. This is a fast-paced role where responsiveness, organization, and consistent follow-up directly impact your success. You’ll start your day by reviewing service recommendations submitted by technicians across your assigned branches, prioritizing follow-ups, and connecting with customers via phone and email to move opportunities forward. You’ll walk customers through findings, answer questions, explain recommendations clearly, and guide them toward the right solution with confidence and professionalism. Throughout the day, you’ll manage a high volume of active opportunities across multiple branches while keeping your pipeline organized and progressing inside Salesforce. You’ll generate and manage quotes, document activity, track service orders, and ensure customers stay informed throughout the process. You’ll also work closely with operations teams to align on scope, pricing, scheduling, and execution. Whether coordinating an urgent request or helping keep a project on track, strong communication and partnership across teams are critical to success in the role. This role is ideal for someone who enjoys balancing customer communication, organization, problem solving, and sales execution in a highly collaborative environment. By the end of the day, you’ll have advanced deals, supported field operations, and helped deliver results for both customers and the business.

Requirements

Experience in inside sales, account management, customer service, or a high-volume B2B environment
Strong communication skills across phone and email
Customer-focused mindset with the ability to build trust and guide conversations professionally
Comfort working within CRM systems, preferably Salesforce, including tools within the Salesforce ecosystem such as Service Cloud
Experience using Microsoft Office (Outlook, Excel, Word)
Ability to learn processes quickly and adapt within a fast-paced environment
Strong personal accountability and attention to detail

Responsibilities

Drive revenue and keep technicians productive by converting field-identified opportunities into completed work.
Review service recommendations submitted by technicians across assigned branches.
Prioritize follow-ups and connect with customers via phone and email to move opportunities forward.
Walk customers through findings, answer questions, explain recommendations clearly, and guide them toward the right solution.
Manage a high volume of active opportunities across multiple branches.
Keep pipeline organized and progressing inside Salesforce.
Generate and manage quotes.
Document activity and track service orders.
Ensure customers stay informed throughout the process.
Work closely with operations teams to align on scope, pricing, scheduling, and execution.
Coordinate urgent requests and help keep projects on track.