Inside Sales Representative

Sonepar•Salt Lake, UT

2d•Onsite

About The Position

Codale Electric is seeking an experienced sales individual to join their Inside Sales team. In this integral role, you will establish and improve customer relationships, process quotes and orders for customers. You will build rapport with customers to better understand their sales territory, schedules, and needs through phone calls and customer visits. You will interview customers to determine the appropriate product desired, either by phone or at the company facility, and record this information into the computer for product delivery.

Requirements

Intermediate product and application knowledge essential
Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
Ability to prioritize and manage multiple tasks and deadlines
Strong interpersonal skills with a focus on an excellent customer experience
Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)

Responsibilities

Communicate with customers by phone or in person to receive orders for products.
Solicit sales of new or additional products.
Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
Act as a liaison between the customer and QED departments, including credit, purchasing, warehouse, outside sales, and management.
Determine the make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
Identify and use appropriate company and/or customer pricing systems.
Make phone calls to regular and prospective customers to solicit orders.
Describe or demonstrate product, using samples or catalog, and emphasize salable features.
Compile lists of prospective customers for use as sales leads.
Provide oral and written quotations or estimates of prices, terms, and delivery for standard, complex, or non-standard merchandise.
Prepare cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner.
Follow up with any specific record-keeping requirements.
Estimate date of delivery to customer, based on knowledge of own firm's delivery schedules.
Purchase materials following approved purchasing procedures.
Review complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
Prepare correspondence and reports necessary for business transactions.
Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations.
Handle difficulties with customers with diplomacy and seek assistance when needed, to resolve customer order problems and complaints promptly.
Acquire, use, and continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
Other responsibilities may be assigned.