Inside Sales Representative
About The Position
Engage with inbound sales inquiries and proactively connect with web-generated leads, taking a consultative and empathetic approach to understand the unique needs of seniors and their caregivers. Provide compassionate support by actively listening to concerns related to services, billing, and account management. Guide prospective customers through available solutions, aligning offerings with their individual care needs to improve overall well-being and satisfaction. Build trust through clear communication and personalized recommendations while driving conversion and customer retention.
Requirements
- Strong communication and active listening skills
- Customer-focused mindset with high emotional intelligence
- Ability to handle sensitive conversations with empathy and professionalism
- Proficiency with CRM tools and basic computer applications
- Strong problem-solving and organizational skills
Nice To Haves
- Sales or customer service experience preferred (inside sales, healthcare, or senior services a plus)
Responsibilities
- Responds to inbound calls, emails, and web inquiries from prospective customers and caregivers in a timely and professional manner
- Conduct outbound outreach to follow up on web-generated leads and nurture potential customers through the sales funnel
- Utilize a consultative sales approach to assess customer needs, preferences, and care requirements
- Clearly explain service offerings, pricing, billing structures, and account details to customers
- Address questions, concerns, and objections with empathy, patience, and professionalism
- Recommend tailored solutions that best meet the individual needs of seniors and their families
- Accurately document customer interactions, updates, and sales activities in CRM systems
- Collaborates with internal teams to ensure smooth onboarding and fulfillment of services
- Meet or exceed individual and team sales targets, conversion rates, and performance metrics
- Build lasting relationships with customers to promote satisfaction, retention, and referrals
Benefits
- Medical insurance effective the 1st of the month following your hire date
- 401(k) retirement plan
- Paid sick leave after 90 days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
