Inside Sales Representative - Boston, MA

Immersive•Boston, MA

3d•$63,000 - $79,000•Hybrid

About The Position

Immersive One is the leading cyber resilience solution globally, helping organizations future-proof against cyber challenges. Immersive is the cyber proving ground for the AI enterprise, trusted by over 30% of the Fortune 100 and ranked #1 in the Forrester Wave™ 2026. Since its founding in 2017, Immersive has grown to over 300 employees globally, secured over $180 million in funding, and been recognized as a Best Place to Work multiple times. This role is part of a rapidly scaling inside sales team, offering the opportunity to master the entire customer lifecycle, from pipeline building and prospect qualification to customer success and expansion. Over 18 months, the role will develop expertise across Sales Development, Customer Success, and Account Management.

Requirements

One to three years of commercial experience across Sales Development, Customer Success Management, Account Management or similar roles.
Curiosity about how cybersecurity teams actually work and why workforce development matters.
A disciplined operator who updates CRM without being asked, hits numbers by tracking them obsessively, and follows playbooks.
Ability to thrive in a structured but fast-moving environment.
Coachability and willingness to implement feedback immediately.
Resilience to bounce back from hearing 'no' frequently and stay positive and action-oriented.
Desire to own career development and see the role as an accelerated path to expertise.

Nice To Haves

You don't need to be a cybersecurity expert, but you want to become one.
You look for ways to improve playbooks once you understand why they work.
You want mentorship and clear feedback.
You want to walk out of here materially better at your craft and genuinely employable at the next level.

Responsibilities

Own a book of business alongside a team of peers.
Follow up on inbound leads.
Generate pipeline for yourself and enterprise account managers.
Qualify inbound leads.
Run discovery conversations that uncover real customer pain.
Shepherd trials through to close.
Manage renewals and expansion with existing customers.
Work hand-in-hand with Solution Consultants and Enterprise Account Managers.
Learn about the product, market, customers, and self-development.
Rapidly qualify inbound Marketing Qualified Leads using the Ideal Customer Profile, moving quality prospects through initial discovery and qualification.
Conduct discovery conversations using structured questioning techniques to uncover customer pain points and map them to Immersive solutions.
Coordinate with Solution Consultants to spin up trial environments and product demonstrations.
Manage a book of accounts responsibly, maintaining velocity across multiple pipelines without sacrificing quality.
Handle customer objections confidently, using case studies and outcome data.
Manage the customer lifecycle: recognizing when deals are outgrowing the standard motion, execute appropriate handoffs to the Enterprise Account Manager team, and ensure smooth transitions.
Own renewals to protect revenue and customer relationships.
Uncover and capture expansion opportunities during renewal cycles.
Maintain disciplined commercial hygiene: keep CRM data clean, monitor book health proactively, and flag early warning signs of at-risk renewals.
Contribute to the team’s culture and success: embrace coaching, share objection-handling wins with peers, and help continuously improve how the team scales.