CA - Inside Sales Representative - Industrial Distribution - Elk Grove, CA

SunSource • Sacramento, CA

5d • Onsite

About The Position

Ryan Herco Flow Solutions, a SunSource company, is a leading distributor of fluid control systems, fluid filtration systems, fluid handling products, micro-electronics, and general industrial supply. We sell to a broad base of customers in industries such as electronic component and equipment manufacturers, chemical manufacturers, water & waste treatment, metal finishing, pollution control and life sciences companies. Ryan Herco Flow Solutions is looking for an experienced individual to fill the role of Inside Sales Representative. In this position, you will provide excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures. You will maximize customer contact on the phone by turning product inquiries into orders and suggest accessories or replacement items to customers. You will also write bids and quotations when appropriate and perform follow-up procedures. You will document all customer contact and sales activities in the ACS system and communicate with Outside Sales to ensure excellent account management and customer service for new and existing customers. You will support Outside Sales in implementing sales and marketing plans, keep current on Ryan Herco Flow Solutions products, and attend product and sales training meetings as required. Additionally, you will update and maintain the database.

Requirements

• 2+ years of proven sales and/or customer service experience
• Addresses customer concerns, demonstrates empathy, and consistently moves the customer towards commitment
• Excellent people skills. Interacts effectively and works productively with a wide range of people
• Organized and detail-oriented
• Fast learner with the ability to grasp new concepts
• Persuasive, amiable, self-motived, and goal oriented
• Excellent written and oral communication skills
• MS Office (i.e. Word, Excel) savvy
• Must be able to type 40 WPM

Responsibilities

• Provides excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures
• Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers.
• Writes bids and quotations when appropriate and performs follow-up procedures
• Documents all customer contact and sales activities in the ACS system
• Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers
• Supports Outside Sales in implementing sales and marketing plan.
• Keeps current on Ryan Herco Flow Solutions products
• Attends product and sales training meetings as required.
• Updates and maintains database

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed