Inside Sales Representative – Inbound Telecommunications

ISG•Boca Raton, FL

21h•Onsite

About The Position

This is a 100% inbound sales position where customers already contact the company. The role involves understanding customer needs, recommending the right solutions, and converting customer conversations into sales. The company is seeking individuals who can build rapport, handle customer interactions, identify needs, overcome objections, and confidently recommend products or services. Previous experience in sales, customer service, or other customer-facing roles is preferred but not required, as the company provides structured training.

Requirements

1+ year of customer service, sales, call center, retail, hospitality, or customer-facing experience preferred
A proven ability to communicate professionally with customers
Confidence speaking with customers by phone
Strong listening and problem-solving skills
The ability to identify customer needs and recommend appropriate solutions
Must be able to easily read a sales script and enter customer information accurately
Comfort handling objections and asking for the sale
Intermediate computer skills and the ability to learn multiple systems
A strong work ethic and goal-oriented mindset
Ability to work onsite in Boca Raton, FL
High School Diploma or higher
Must be 18+ and authorized to work in the U.S.

Nice To Haves

Telecommunications, AT&T, wireless, cable, internet, call center, or previous sales experience is a plus.

Responsibilities

Handle inbound and transferred customer calls
Build rapport and establish trust with customers
Ask questions to understand customer needs and identify opportunities
Recommend customized solutions for internet, wireless, TV, and related telecommunications services
Upsell and cross-sell products, services, and promotions
Respond confidently to customer questions and objections
Process orders accurately using multiple computer systems
Maintain a high level of customer service throughout the sales process
Meet individual and team sales, quality, and performance goals
Follow company policies, compliance requirements, and quality standards