Inside Sales Representative - Citrix

Arrow Electronics•Washington, NV

3d•$28 - $34•Hybrid

About The Position

Manage the overall account relationship by providing strategic service and support to the designated customer base. Maximize margins, increase market share, and drive value-added solution selling. Collaborate with internal and external resources to deliver customer service, often facilitating the efforts of others in quoting, fulfilling demand, ensuring on-time order delivery, offering engineering support, and troubleshooting customer issues. Serve as a key liaison between your assigned vendor, customers, and partners to build and foster long-term business partnerships for Arrow. Responsible for Sales Excellence by developing and managing customer strategy within the assigned account territory. Sell and promote Solutions Selling in alignment with the approved account-level strategy. This requires knowledge of the competitive landscape in the market and the ability to make informed sales decisions based on that information. Responsible for ongoing Sales Support activities for the order-to-invoice process. Owns the customer interface for backend Quality processes: corrective actions and field Quality Reports. Owns the customer interface for important Credit & Financial Information and coordinates all available resources and support functions. As the owner of the overall customer sales objectives, set a strategy for the quote process, coordinated resources, managed the processing of customer quotations, negotiated pricing and quote markup, and inform the customers and partners of any price increases. This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.

Requirements

2+ years of experience in a sales role within software solutions sales.
Good communication and negotiation skills and capacity to upsell & cross-sell.
Ability to build and develop strategic business relationships with clients and partners.
Experience with a CRM
Self-motivated with a hardworking and constant proactive approach.

Nice To Haves

Knowledge or familiarity with selling SaaS is preferred
Familiarity with Cloud Software Group, Citrix, and/or competitor’s preferred

Responsibilities

Manage the overall account relationship by providing strategic service and support to the designated customer base.
Maximize margins, increase market share, and drive value-added solution selling.
Collaborate with internal and external resources to deliver customer service, often facilitating the efforts of others in quoting, fulfilling demand, ensuring on-time order delivery, offering engineering support, and troubleshooting customer issues.
Serve as a key liaison between your assigned vendor, customers, and partners to build and foster long-term business partnerships for Arrow.
Develop and manage customer strategy within the assigned account territory.
Sell and promote Solutions Selling in alignment with the approved account-level strategy.
Manage ongoing Sales Support activities for the order-to-invoice process.
Own the customer interface for backend Quality processes: corrective actions and field Quality Reports.
Own the customer interface for important Credit & Financial Information and coordinate all available resources and support functions.
Set a strategy for the quote process, coordinate resources, manage the processing of customer quotations, negotiate pricing and quote markup, and inform the customers and partners of any price increases.
Participate in a sales compensation plan where a portion of OTE will be variable and tied to specific sales-related goals.