Inside Sales Representative

Wajax•Flin Flon, SK

64d

About The Position

Obtaining and up-selling parts and service orders, creating customer satisfaction and adding value to the customer’s buying experience. Provide consistently high levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills.

Requirements

Technical, electromechanical or post-secondary diploma related to the industrial field or equivalent experience.
Knowledge of mechanical power transmission, hydraulics and/or pneumatics
Working knowledge of Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforce preferred), completion of ongoing product training
Responsible and adaptable
Problem solving skills
Results-oriented and willingness to always offer superior service
Demonstrated skills in planning and organization of work
Good team spirit

Responsibilities

Develop and maintain confidential client information utilizing Wajax’s CRM software.
Manages Customer Satisfaction with all existing customers by delivering the utmost in customer service.
Generate new and repeat sales by providing product and pricing information in a timely manner.
Determine customer requirements and expectations in order to recommend specific products and solutions.
Recommend alternative products based on cost, availability or specifications.
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items.
Prepare customer, RFQs and Project Quotations for After Market Sales Reps as required
Attend weekly inventory site visits
Respond to customers via phone, fax or email for quotes, purchases, etc. in a timely manner after hours on call rotation.

Benefits

Competitive pay
Comprehensive benefits
Learning and development
Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums)
Health spending account
Wajax led e-learning, and product training through industry leading manufacturers.
Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
Company matched pension plan
Award-Winning Health and Wellness Program.