Inside Sales Representative

Russell Food Equipment Limited•Toronto, ON

46d•CA$50,000 - CA$55,000•Onsite

About The Position

Russell Hendrix Foodservice Equipment is looking for an Inside Sales Representative to join our Mississauga-based sales team. This is a role for someone who thrives on high-volume outreach, enjoys building relationships over the phone, and is energized by the pursuit of new business. You'll be working in a high-energy, fully onsite sales environment alongside a team that is focused, collaborative, and driven to win together. If you bring experience in high-volume outbound sales and are looking for a role where your drive and consistency are recognized and rewarded, we'd love to hear from you.

Requirements

3+ years of experience in a high-volume outbound sales or account management role
Proven ability to meet or exceed ambitious sales targets and KPIs
High school diploma required
Exceptional verbal and written communication skills, with the ability to build rapport and persuade effectively over the phone and by email
Highly self-motivated and persistent, with a proactive approach to outreach and follow-up
Strong organizational skills and ability to manage a high-volume pipeline with discipline and focus
Proficient in Microsoft Office tools and comfortable learning new platforms quickly
Analytical and data-informed, with the ability to use sales statistics to guide activity and decision-making
Customer-focused with a genuine interest in understanding client needs and delivering solutions

Nice To Haves

Experience in distribution, beverage, foodservice, or another relationship-driven sales environment is strongly preferred
College diploma or degree in Business, Marketing, or a related field is preferred
Experience with Zoho CRM is considered an asset

Responsibilities

Identify and engage potential customers who are inactive or have never purchased from Russell Hendrix
Utilize phone and email outreach to build relationships and convert prospects into active customers on our e-commerce platform
Establish and maintain strong relationships with existing and potential customers, understanding their needs and offering tailored solutions
Actively pursue sales opportunities by contacting new leads and following up on prospects generated through lead generation forms
Pass on leads to the Outside Sales team for in-person follow-up where appropriate
Consistently meet or exceed daily, monthly, and quarterly KPIs including outbound call volume, email engagement, and revenue targets
Monitor customer e-commerce orders and abandoned carts, reaching out to encourage completion of purchases and upsell where appropriate
Engage customers with multiple e-commerce orders through personalized outreach, recognizing their loyalty and exploring further business opportunities
Promptly respond to and follow up on customer requests and inquiries, providing expert advice and solutions regarding products and services
Maintain a robust and organized sales pipeline using Zoho CRM to track progress and ensure timely follow-up
Utilize existing sales funnels and create new opportunities through proactive research and networking
Collaborate with the Business Resource Sales Manager to forecast sales trends and set future targets
Participate in strategy sessions to enhance sales practices and promote business growth
Communicate Russell Hendrix's unique value proposition, industry expertise, and customer-centric culture during all interactions
Perform other related duties as required