Inside Sales

Sunstate Equipment Co., LLC • North Charleston, SC

15d • $24 - $31 • Onsite

About The Position

The Inside Sales Representative (ISR) plays a critical role in generating revenue, building customer relationships, and ensuring flawless execution of rental transactions. As a proactive sales professional, the ISR uncovers customer needs, recommends equipment solutions, opens new accounts, and contributes to Sunstate’s growth strategy. This role is guided by a structured competency framework and is designed to develop future Outside Sales and Operational leaders.

Requirements

• Associate or bachelor's degree preferred; degrees in business, communications, or related fields preferred
• Strong interpersonal skills and the ability to build rapport quickly with customers and teammates
• Demonstrated ability to ask thoughtful questions, listen actively, and identify customer needs
• Interest in sales, account management, or customer success with a willingness to learn and grow
• Confident communicator who is comfortable engaging customers by phone and in person
• Detail-oriented with the ability to process information accurately and follow procedures
• Organized and able to manage multiple tasks, requests, and follow-ups in a fast-paced environment
• Self-starter who takes initiative, follows through on commitments, and seeks feedback to improve
• Adaptable and resilient with the ability to stay positive when faced with challenges or shifting priorities
• Strong technology aptitude with the ability to learn systems like Salesforce and RentalMan (AS400)
• Proficiency in Microsoft Office (Outlook, Excel, Teams)

Nice To Haves

• Familiarity with DOT guidelines related to equipment transport a plus.

Responsibilities

• Engage customers confidently to uncover needs, recommend rental solutions, and expand orders through suggestive selling.
• Proactively open new accounts and increase revenue per transaction.
• Assist customers with equipment selection by understanding job site needs and Sunstate’s fleet offerings.
• Participate in local sales campaigns, and seasonal equipment pushes to increase branch volume.
• Maintain a steady cadence of outbound calls and follow-ups to drive revenue.
• Conduct proactive follow-up on leads generated from a variety of sources.
• Convert interest into rental opportunities and document all leads in Salesforce.
• Respond to customer inquiries with urgency and professionalism.
• Support walk-in customers and phone calls, acting as a reliable first point of contact.
• Resolve service or rental issues promptly and empathetically to ensure satisfaction.
• Collaborate with internal teams to ensure seamless and timely communication with the customer.
• Execute all steps in the rental cycle: reservations, contracts, deliveries, returns, and adjustments.
• Accurately process orders, collect documentation and input information into RentalMan (AS400).
• Ensure clean data in RentalMan and Salesforce to support seamless service delivery.
• Monitor open contracts daily to ensure timely billing and resolution of issues such as damages or disputes.
• Demonstrate basic awareness of DOT-related regulations (i.e. safe loading, hours of service, etc.) while supporting dispatch coordination or equipment delivery planning.
• Partner with Dispatch, Yard, Service, and OSRs to ensure customer expectations are met.
• Communicate special requests, deadlines, or changes to ensure alignment across teams.
• Share qualified leads and maintain real-time communication.
• Balance multiple customer demands with discipline, follow-through, and urgency.
• Stay composed under pressure and model adaptability during busy periods.
• Own follow-ups, commitments, and customer outcomes with personal accountability.
• Manage priorities.

Benefits

• $200, annual work boot allowance!
• Rent ANY of our equipment for FREE
• FREE Prescription Safety Glasses
• “My Holiday” Benefit lets you celebrate a holiday that’s special to you without using PTO!
• Unique Vacation Overtime Averaging benefit that pays you overtime while you’re on vacation!
• Robust overall Benefits available
• Baby Bonding
• My Holiday vacation time
• discounts on everything from movie tickets to cell phone bills

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree