Inside Sales Representative
About The Position
Triangle Fastener Corporation is seeking a detail-oriented and service-driven Inside Sales Representative to join their team in their Baltimore, MD branch. This role serves as the first point of contact for walk-in, phone, and email-based customer inquiries, playing a vital role in ensuring a smooth and successful sales experience. The position supports both individual customers and the Outside Sales team by managing quotes, orders, and day-to-day customer service that keeps projects on track and clients coming back. Triangle Fastener Corporation has been a trusted name in the construction industry since 1977, and is a leading wholesale distributor of standard and specialty fasteners, sealants, tools, and related construction products with 30+ branches nationwide.
Requirements
- 1+ year in customer service or related position
- Proficient in Microsoft Office Suite
- Strong multitasking and time management skills
- Excellent communication skills, written and verbal
- A collaborative mindset with strong problem-solving abilities
- Ability to learn and operate company software, including CSD
- Customer-centric mindset with a commitment to delivering on promises
- High School Diploma or GED
Nice To Haves
- 3+ years in inside sales or similar position
- Associate’s degree in business, sales, or related field
Responsibilities
- Providing timely and accurate customer quotes via phone, email, and in-person inquiries
- Handling walk-in sales and guiding customers through product selections
- Entering and processing orders with precision and speed
- Collaborating with warehouse and inventory teams to ensure stock levels meet demand
- Coordinating delivery schedules and providing updates to customers
- Supporting the Outside Sales team by managing backend processes and customer follow-ups
- Maintaining a clean and professional showroom and promoting featured products
- Addressing and resolving customer issues proactively and professionally
- Preparing and sending product samples, catalogs, and credit applications
- Reviewing open sales reports and ensuring data integrity
- Pulling counter orders as needed to ensure timely customer service
- Working closely with the Branch Operations Manager and sales staff daily
Benefits
- Medical, Dental, and Vision Insurance
- Safe Harbor 401(k) with automatic employer contributions
- Company-paid short-term disability and life insurance
- Paid holidays starting Day 1
- Professional development through training and industry events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
